Job Description
Are you tired of feeling undervalued in your current role? Are you looking to join a reputable company that will appreciate your hard work and commitment?
Look no further than this exciting opportunity that has become available within a Microsoft Gold Partner in Poole who has an exceptional reputation for excellence!
Due to their significant growth in demand for their services, they need someone who shares their passion for all things tech. They are looking for a talented 2nd Line Support Engineer who is eager to learn new emerging skills and technologies and support them with a range of exciting projects.
Could that person be you?
What they are offering:
The company values their employees and recognises that their success is due to their committed and driven team members. As such, they are offering a competitive package that includes:
A generous salary of up to £28,000 per annum
The potential to earn at least £30,000 per annum through an achievable, project-based bonus scheme
Flexible and remote working options, where you will have the option to work from home 1-2 days per week
Excellent career progression opportunities
Company pension scheme
25 days holiday plus all bank holidays, which increases with length of service
Employee wellbeing programme
Newly renovated, modern, and comfortable office environment with all the latest technology
A family-feel working environment, an enjoyable friendly atmosphere, and a helpful team-oriented culture
A highly attractive and lucrative additional benefit is currently being incorporated, which can be discussed during the interview process, and will be rolled out to all employees within the next few months
What really makes them stand out?
What makes this employer stand out is their commitment to their employees' development! They offer a continuous improvement programme that provides all the resources and support necessary to help you achieve your career goals, including paid Microsoft-certified training courses so you can obtain relevant certifications and accreditations at your own pace. In turn, this will enable you to seek future promotions, enhanced pay, and continually progress within the company.
The company is dedicated to celebrating and rewarding their employees for their commitment and hard work, and this is reflected by some impressive milestones of service boasting from 10 to even 20 years!
About the role:
As a 2nd Line Support Engineer, you'll be responsible for troubleshooting and fixing a range of second line infrastructure issues.
Youll have the opportunity to work on technical projects for clients, particularly across Microsoft 365 and Azure implementations.
Youll contribute to a collaborative team environment by knowledge-sharing with senior level IT Support Engineers, and provide support to 1st Line Support Technicians.
Requirements:
You will need to have experience working in a high-level 1st Line Support Engineer role as a minimum, but preferably come from a 2nd Line IT Support Engineer or similar background
You should be passionate about forging a strong career and be willing to learn new skills and technologies
A full driving license and a car is essential
Preferably, you will have experience working within the Managed Services industry, however this is not a deal-breaker.
Technical requirements:
Windows operating systems, AD, DHCP, DNC, Group Policies
Microsoft cloud solutions (e.g. M365/Azure)
Backup and antivirus solutions
Networking technologies (e.g. LAN, switches, routers, wireless access points, VPNs, etc.)
WatchGuard, Unifi, Meraki, or similar (advantageous)
Virtualisation solutions (advantageous)
Don't worry if you don't tick all the technical requirements as the company will review each application on a case by case basis and will provide relevant training courses to help you upskill.
Other important information:
Location: Poole, Dorset (remote options 1-2 days per week)
Hours: Monday to Friday, 9:00am to 5:30pm (flexible working can be discussed)
Interested in finding out more?
If you are a passionate tech enthusiast with experience in 2nd line infrastructure support, and you want to be part of a close-knit team who is making a difference in the world of tech, then this could be the perfect opportunity for you.
So, why not take the leap, apply for the 2nd Line Support Engineer role today, and take your career to the next level!
Simply submit your CV and Michelle Turner or Grace Gibbons at Leo Recruitment Limited will get in touch with you regarding next steps.
This role would be ideal for:
An individual who has experience as a strong 1st Line Support Technician looking for the next step, or is already working as a 2nd Line Support Engineer, IT Support Engineer, Project Engineer, Technical Project Engineer, Systems Integration Engineer, IT Infrastructure Engineer, IT Deployment Specialist, IT Implementation Engineer, Technical Support Engineer, or in a similar IT support capacity, who is located in or around Poole, Bournemouth, Wimborne, Ferndown, Blandford Forum, Dorchester, Weymouth, Christchurch, Romsey, Southampton, or other Dorset or Hampshire towns, who is looking to develop their career.