Job Description
2nd Line Support Engineer
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Brixworth, Northamptonshire – Permanent
Salary up to £34,000 dependant on experience + Company Benefits + Fantastic team and working environment!
Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region.
Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a dedicated customer.
This is a VIP (and very cool!) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations.
We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers.
Requirements:
- At least 24 months previous IT support experience in a 2nd Line capacity
- Experienced troubleshooting Microsoft Applications, Azure, Active Directory, Office 365, Group Policy
- Windows 10/11 Operating Systems / Apple and Android mobile operating systems
- Ability to install and configure hardware, software and operating systems, Laptop/Desktop break fix
- Proficient in basic networking, TCP/IP, switching and administration, DHCP / DNS
- Ability to troubleshoot and solve technical problems independently.
- Good understanding of PC hardware set-up and configuration
A Driving Licence is Essential & a DBS Check will be required
Qualifications:
The following certifications are desirable but not necessarily essential.
- Microsoft Professional Certifications
- ITIL Foundation