Job Description
Administration Assistant-Hilton Grand Vacations
Job DescriptionAdmin Assistant - Full Time, Temporary, Lancaster
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
What will I be doing?
Under general direction, the Contracts and Club Administration Team Member will be working within a multi-task, fast-paced environment providing support to our European Sales Team, and our Members/Owners.
ESSENTIAL JOB FUNCTIONS
• Update tours, load contracts and produce contractual paperwork
• Manage sales collateral
• Communicate with members/owners by post, email and telephone
• Maintain updated records in system of active sales personnel
• Process new sales centre set up
• Producing daily / weekly / monthly reports
• Maintain a high level of product knowledge and awareness of policies, legislation and compliance such as Anti Money Laundering, GDPR, PII, SOX/ICFR, and Timeshare Legislation
• Ensure the archiving and scanning of data and member files are completed
• Review and ensure we have up-to-date process documents and product information in the library and ensure the procedure book is kept up to date
• Process stationery purchase requisitions
• Conduct remote sales purchase contract and associated consumer credit verifications for all purchases
• Member liaison / after sales care through the 14 day right of withdrawal period
• Management of the deal log
• Process credit/debit card payments
• Club Member Process
• Points to Weeks Process
• Transfer process
• Name changes
• Week Exchange Requests
• Surrender / Non-Qualified Relinquishment process
This position is working 37 hours per week on a temporary basis to cover a period of Parental Leave for up to 12 months.
To find out more or to contact us directly, please email UKRecruitment@hgv.com
QualificationsWhat are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
• Understanding of Vacation Ownership industry advantageous but not essential
• Excellent communication skills both written and verbal as you will be dealing with internal and external customers.
• Computer proficiency in Microsoft Word, Excel, PowerPoint, Teams, Outlook and Zoom
• Customer focused, demonstrate good customer care skills (work methodically and efficiently to maintain a high level of customer service) and be driven to delivering excellent customer service
• Proficient in time management; the ability to organize and manage multiple priorities
• Be a Team Player, using sound judgement to work independently, working with minimal supervision
• To be able to plan, organise and prioritise workload to achieve deadlines.
• To be able to deal with tasks quickly and efficiently, as well as with accuracy and great attention to detail
• Be able to work within a multi-task environment
• Ability to take initiative and effectively adapt to changes
• Able to establish and maintain a cooperative working relation
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
• Maintaining a high level of focus although there may be both interruptions and distractions