Job Description
Job Title: Agency Administrator
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Contract Type: Up to 15mth Secondment
FTE Salary: Up to £25,500.00 benchmark, dependent on experience
Location: Eastleigh
Agency Administrator: An opportunity has become available to join our Finance department in Eastleigh as an Agency Administrator to support our business operation.
The Agency database is our central business record system and the Agency Administrator will play a pivotal role in the department as they will be responsible for handling queries from customers, both internal and external and ensuring that the Company's Agency Record System is accurately maintained to the highest standard. Records must be kept secure and compliant at all times.
Reporting to the Agency & Credit Risk Controller, the Agency Administrator will monitor, examine and process all correspondence and enquiries relating to the Agency record system and new Agency applications, in consultation with the Agency & Credit Risk Controller.
Main Responsibilities as Agency Administrator:
- To examine and process efficiently and accurately (within agreed KPI's) all correspondence and enquiries relating to Existing Agencies and new Agency applications, in consultation with the Agency & Credit Risk Controller
- To maintain records on Agents with bespoke contract Endorsements, including the creation of new Endorsements in consultation with the Controller, where necessary
- To assist with and/or own bespoke projects as required, including month end tasks and ad hoc support to Credit Risk reporting. All projects to be completed in a timely and accurate manner
- To undertake financial reviews (including use of a CreditSafe credit reference agency facility) of existing agency arrangements as and when required in relation to certain changes i.e. Change of Directorship
- TCF. To ensure that fair treatment of customers is at the forefront of all day to day operational activities, and that prompt action is taken to ensure compliance
- To add new records and maintain existing records within the risk reporting tool (REG)
Skills and experience you need as Agency Administrator:
- Positive and flexible approach, ability to multi task
- Good communication and customer service skills, written and spoken (ability to be diplomatic, understanding and firm with both internal and external customers)
- Good keyboard and numerical skills in order to produce and interpret Agency statistical information
- Working competency of Excel & Word packages (including formatting and data manipulation)
- Understanding of the AIL Agency record system (iSeries) and our Terms of Business Agreement
- Understanding of FCA regulations regarding banking, money handling and 'Approved Persons' guidelines
- Basic understanding of statutory financial information, credit checking facilities
- Knowledge and application of TCF outcomes
- Familiarity with AIL Counterparty Default Risk Policy and Credit Policy
Here are some of the benefits you can enjoy within the Agency Administrator role based in Eastleigh:
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 31 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.
Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
Benefits for Them - Partner Life Assurance and Critical Illness cover
Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.
Supporting you back to work - Return to work programme after maternity leave
About Ageas:
We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.
Want to be part of a Winning Team? Come and join Ageas.
Click on the 'Apply button' to be considered for our Agency Administrator opportunity at Ageas in Eastleigh.