Job Description
We are working with a rapidly growing utilities business who are looking for an Application Support Engineer to join their team. Supporting a mixture of ERP, CRM and bespoke applications they are seeking an expert within Dynamics 365, Business Central or Navision to build their inhouse knowledge base and support with upcoming transformation projects.
This role can be based in either Gloucester or Glasgow and will be on site a maximum of 1 day per week.
What will you be doing as an Application Support Engineer?
To provide application support in a calm, professional and customer focussed manner, adhering IT SLAs and processes for group ERP Platforms, including associated integrated applications
Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary.
Ensure communication on progress to all stakeholders is undertaken in a timely manner.
Provide D365 administration duties, fixing application and system queries at administrative system level
Monitor and manage ERP batch job queues for issues and resolve appropriately.
Application of user access rights to existing security groups and policies.
Train end users on elements of D365, including integrated applications
Ensure ERP releases/updates/change requests are tested (when requested) with minimal business impact
Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution
To create, maintain and publish relevant support documentation in order to assist customers and the IT team. Producing ‘How To' documentation (building and maintaining the existing knowledge base)
What experience do you need as an Application Support Engineer?
Experience working with D365 in a support or functional business role
Previous experience with Business Central or Navision
Experience of working in a busy environment, to targets, to SLA's and within timescales
Previous Service Management experience (ITIL preferable)
Ideally a good working knowledge of D365 F&O or D365 CE Field Services
You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date.
Good communication skills on all levels
Ability to participate and contribute successfully within a team environment
Strong problem-solving, organisation and prioritisation skills
Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation
What will you get in return?
Basic salary between £40,000 - £50,000 plus annual bonus
Hybrid working environment max 1 day per week on site
Budget to acquire Microsoft certifications
Excellent progression
25 days holiday + bank
Private Healthcare
If you feel you match the above click 'apply now' with an up to date version of your CV.