Job Description
Associate Director - PI Claims page is loaded
Associate Director - PI Claims
Apply locations London time type Full time posted on Posted Yesterday job requisition id R0007263From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
We now have an exciting opportunity to join us on a permanent basis, as an Associate Director within our Legal, Technical & Claims team focussing on Professional Indemnity Claims. The team is part of Howden’s Specialty business, and the position is based at our HQ in the City of London.
We’re seeking a highly skilled individual with experience in the insurance market in a Professional Indemnity claims capacity, which may include time working in an insurance focused legal role in private legal practice or similar. You will be working closely with colleagues as part of a team who provide claims advocacy for national and international clients with a particular focus on solicitors and accountants. You will be responsible for providing technical expertise, excellent and efficient service in relation to large and complex claims.
You’ll approach claims handling on an “added value” basis, applying your expertise in providing advice to the clients on coverage issues and other technical matters, preparing substantive notifications, proactively managing the flow of information and taking a strategic approach to claims resolution.
Experience in managing people is essential, as you will have direct responsibility for leading and managing other members of the team and being a technical referral point on complex claims issues. You will also have involvement in business tenders, and assist on other technical queries
People come to Howden for lots of different reasons, but they stay for the same one: our culture.
That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Key areas of focus
Deliver high quality advice to the business in a practical and commercially focused way in relation to Professional Indemnity claims with a particular focus on solicitors and accountants.
In conjunction with other senior claims managers, contributes to operational plans for the department to meet its business targets.
Manage assigned projects and contribute to other projects as required.
Develops strong relationships & negotiate with markets to achieve the best outcome for the client.
Create comprehensive claims documents.
Act as a senior referral and escalation point for the team, providing technical input and expertise to advise/coach others and ensure decisions and actions taken are appropriate.
Deal with clients & producing brokers on larger more complex accounts and claims, to ensure their needs are best met.
Ensure up to date records are maintained at all times on the Group systems.
Interpret instructions and issues arising, and then implement actions according to policies and procedures.
Keep informed of all legal and regulatory developments relevant to the division/department.
Manage the performance of direct reports and any people management issues connected with their team.
Sign off work of more junior members of the team.
Ensure team members are competent to carry out their responsibilities.
Manage the team to ensure they have relevant objectives & positively encourage professional and personal development of all team members to increase their capability and effectiveness.
You
Extensive experience of working within the insurance environment in a Professional Indemnity claims capacity.
Experience of working as a claims specialist within the Lloyds and international markets.
Experience of working in a high pressure, multi task environment.
Experience of managing and coaching others in a team.
Advanced/In depth knowledge of the claims handling process and of specific product areas and related wordings.
Advanced knowledge of the market within which the company operates, including awareness of competitors, specific territory knowledge, cultural awareness.
Detailed knowledge and understanding of the insurance sector.
Strong awareness of the regulatory environment and requirements.
Our Culture: People First
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
About Us
Our Story
In November 1994, David Howden founded a business that was literally the smallest insurance broker in the world. It had no clients and no track record. But it did have five things:
Equity ownership – the people doing the business, owned the business
A minority external investor with a long-term outlook
A product specialty
3 friends (and a dog)
A commitment to building a business with independence enshrined in its fabric
Today, the business has a global footprint of more than 14,500 employees in 50 countries spanning Europe, the Middle East and Africa, Asia Pacific and the Americas. For the FY22 our Group’s organic growth was 19%, our revenue exceeds (USD) $2bn, and we handle $30bn in written premiums for clients.
Howden Group is an independent, global insurance group headquartered outside North America, comprising:
Want to see what kind of organisation Howden Group is? Click here to learn about what makes us who we are.
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