Job Description
Hotwire is a global, strategic communications consultancy dedicated to helping ambitious technology companies change the game, build their reputation and revenue to achieve business outcomes. Recognised as the #1 technology communications consultancy globally and by multiple client award wins over the years, we provide clients with insights-led, integrated communication and marketing solutions and experience across a number of technology categories. We work seamlessly across our eleven offices to help ambitious companies build a sustainable business. When you work with us, we connect and support you in a way that allows you to achieve limitless success and career growth. We truly embody flexibility though our Thoughtful working approach and offer a number of unique benefits you will not see in other agencies. From Sydney to San Francisco, we’re a group with a “One Team” mentality. Having been awarded #1 in the 2021 Sunday Times Top 100 small companies to work for in London, #3 media company and #4 small company in the UK, you can rest assured that at Hotwire we will help you to achieve your personal best through engaging work and continuous learning and development.
We are connected, ambitious, adventurous, transparent and proactive, but most of all we are one team working together to be the global challenger.
Why this role?
Being the most inspiring consultancy you’ll ever work with means we need to have strong alignment across the way that we lead, grow and manage our client base. As the UK is the second largest Hotwire market (c£11m in revenue) and holds significant potential to grow, this role will ensure that we are attracting, winning, retaining and growing clients in order to achieve our potential.
Accountabilities
Deliver the end goal (Influence and implement the Hotwire Vision and Strategy)
- Working closely with the UK Head of Client Services and UK MD to shape and influence agency strategy to achieve growth objectives
- Build awareness, desire and passion for the Hotwire Vision, Values and Strategy across the client teams. Establish and test understanding of the vision and strategy and provide clear, regular and consistent comms on progress towards goals and own personal objectives
- Work closely with the Head of Client Services to translate the Vision, Values and Strategy into an annual practical business plan; focusing on results and delivering on the plan
- Be an advocate for Hotwire in the industry, building not only Hotwire’s but also your own brand and reputation externally
Grow the Hotwire Business (Business Leadership)
- Support the UK Head of Client Services and UK MD to create annual business plans
- Ensure client teams accuracy in forecasting and recording revenue and hours
- Set clear performance standards and KPIs for client leads and teams to ensure they are working towards the same goals, objectives and growth aspirations
- Lead on identifying, developing and securing new business to deliver on top-line growth
- Drive organic growth; support the Head of Client Services to ensure client leads have strategic account plans in place to identify, deliver and grow new revenue streams with existing clients
Deliver the best client experiences (Client Leadership)
- Work with the Head of Client Services to drive, cultivate and shape a strong challenger UK brand reputation and presence
- Lead client teams to deliver award winning work
- Lead client teams to deliver a consistent client experience across all accounts
- Focus on client retention; measure, evaluate and ensure the highest levels of client satisfaction
- Ensure the client teams on the UK’s top 10 accounts are consistently delivering and exceeding expectations
- Work closely with the Head of Client Services and client teams to drive a commercial strategy and ensure a high level of pitch conversion on larger, strategic accounts
- Drive organic growth; alongside the Head of Client Services, ensure account leads have strategic account plans in place to identify, deliver and grow new revenue streams with existing clients
- Be the voice of the UK client; provide feedback on innovation and solutions
Leading for high performance (People Leadership)
- Recruit and build client handling capability across UK client teams
- Coach direct reports, driving a culture that enables current, direct and “actionable” feedback to others
- Drive behavioural change across client teams to promote a high performance culture
Performance standards
Performance area
Vision and strategy
Employee understanding of vision
Business growth
Revenue
EBITDA
Pitch conversion
Organic growth
Offer mix
Employee Satisfaction
Employee retention
Objectives set
Reviews completed
Personal development plans completed
Why Us:
- Incredible training from the Hotwire Academy; supporting you at every stage of your career
- Understanding that life doesn’t always fit around the 9-5; and that work/life balance is crucial
- The Hotwire Bootcamp – an annual trip to a European city with the whole global team (once travel resumes)
- Well-being allowance or private health care
- Freedom and support to be limitless within the business
- Sponsored sabbatical every 4 years’ service
- Employee Assistance Programme which includes free counselling sessions
- Headspace subscription
- A connected, courageous and friendly team creating adventurous work whilst still having a lot of fun
- An exciting and rewarding long-term career, bringing constant challenge and fresh opportunities as you develop
- The opportunity to have global reach within our offices
- Fantastic benefits, including early finish Fridays, 25 days’ holiday and great team socials
At Hotwire, we engage in Thoughtful Working, which encourages our employees to work in the best possible way for our clients, our team and ourselves, every single day.