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Job Description
Job Summary:
The Service Engineer will lead the troubleshooting and resolution of controls software issues on machinery and equipment, providing expert on-site support to customers UK based and worldwide.
This role requires advanced proficiency in PLC programming, particularly with Siemens systems, along with strong problem-solving abilities and a proactive approach to customer service.
The successful candidate will play a key role in ensuring the seamless operation of complex industrial systems, while also contributing to continuous improvement initiatives and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Experience in developing and modifying PLC code from pre-written templates, specializing in Siemens systems, as well as Rockwell, Mitsubishi, and Allen Bradley platforms.
- Conduct comprehensive site commissioning activities, including SAT, post-installation support, and customized customer training sessions.
- Generate high-quality software designs that meet internal, external, and regulatory requirements, ensuring technical risk is minimized and solutions are delivered accurately.
- Manage software design solutions and scope changes in alignment with company standard operating procedures, maintaining a strong focus on commercial viability.
- Facilitate effective communication between the Service Team Lead, customers, and suppliers, providing timely updates on project progress and addressing any concerns.
- Actively participate in the department's continuous improvement program, identifying opportunities for process optimization and service enhancement.
- Demonstrate commercial acumen to maximize value for customers and foster long-term partnerships based on trust and reliability.
- Interpret complex customer and regulatory requirements to develop tailored technical solutions, mitigating risks and ensuring compliance.
- Compile and analyze performance data relative to departmental KPIs, leveraging insights to drive strategic decision-making and enhance service delivery.
- Work with the Service Team Lead and other team members to provide technical support and contribute to problem-solving efforts.
- Utilize expertise in industrial automation software to support customers and aftermarket functions, offering insightful guidance and assistance as needed.
- Evaluate technical requirements and propose viable solutions, considering resource constraints, scope changes, and potential implications.
Qualifications and Experience:
- Proven track record as a Service Engineer, Commissioning Engineer, or in a similar customer-facing role within the industrial automation sector.
- Exceptional proficiency in PLC programming, with extensive experience working with Siemens systems and a strong understanding of other platforms such as Rockwell.
- Demonstrated ability to interpret complex technical requirements and develop innovative solutions that meet customer needs while adhering to regulatory standards.
- Commercial awareness and strategic thinking, with the ability to manage resources effectively and make informed decisions that drive value for both the company and its customers.
- Strong communication skills, including the ability to convey technical concepts clearly and concisely to diverse audiences.
- Flexibility and adaptability to travel frequently and at short notice to customer sites worldwide, often in challenging environments.
- Bachelor's degree in Electrical Engineering, Computer Science, or a related field preferred; relevant industry certifications and specialized training in controls software engineering are advantageous.
Additional Skills and Attributes:
- Excellent problem-solving abilities, with a proactive mindset and a commitment to delivering results under pressure.
- Outstanding interpersonal skills, enabling the establishment of strong relationships with customers and colleagues alike.
- Dedication to providing exceptional service and exceeding customer expectations at every opportunity.
- High level of accountability and integrity, with a focus on upholding the company's reputation for excellence.
- Continuous learning mindset, with a willingness to stay abreast of industry trends and emerging technologies in controls software engineering.