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Role - Delivery and Services Manager
Are you passionate about technology capabilities and services that enable frictionless data experiences ?
Do you enjoy driving implementation through delivery excellence?
About our Team
The Enterprise Data Platforms and Services (EDPS) team are a central technology group responsible for building, administering, governing, and setting global standards for a growing number of Elsevier strategic data platforms and services. The capabilities we are responsible for enable data to be collected, accessed, processed and integrated across a wide range of digital business solutions, used by functions including billing and order management, customer and product master data management, and business analytics and insights delivery. Due to our footprint across the enterprise, we are relied upon to ensure our systems are trusted, reliable and available. The technology underpinning these capabilities includes industry leading data and analytics products such as Snowflake, Tableau, Collibra, Kafka, Airflow, and Kubernetes.
This group has been created recently as part of a longer-term strategic direction to implement Data Mesh, and with it establish shared platforms that enables a connected collection of enterprise-ready time saving services. Our mission is to enable frictionless experiences for all Elsevier colleagues, so that they can openly and securely consume and produce trustworthy data, enhancing everyday colleague and customer interactions and decisions.
About the Role
W e are seeking a versatile and experienced Delivery, Service and Process professional to lead partnerships with our engineering teams, senior business leaders, and product managers. In this high-profile role you will help understand user requirements and map diverse user interactions with various data platform components to aid design and implementation decisions for self-service components. You will be expected to be the single point of contact for delivery process related items, as such will provide representation at various data and analytics forums that are attended by heads of departments.
You will work closely with technology squads to define and govern their delivery, value articulation, communication, and prioritisation frameworks. Given the various Elsevier platform initiatives, you will be responsible for compiling an aggregated roadmap view to ensure alignment and promote collaboration. Your success will be measured by demonstrable continuous improvement in business service review surveys, in areas such as Prioritisation, Communication, Team Efficiency, and Delivery Process clarity. We aim to show progress in user satisfaction scores, trusted partner scores, and areas of the agile capability maturity model. Importantly, you should also be able to demonstrate increased adoption and re-use of the services we provision, serving as a measure of increased efficiencies by our teams. In doing so you will partner closely with our Platform Product Management team, and the Process Excellence and Digital Adoption team.
Responsibilities
Requirements
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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Elsevier is a global information analytics business that helps institutions and professionals advance healthcare, open science and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, 38,000 e-book titles and many iconic reference works, including Gray’s Anatomy. Elsevier is part of RELX Group. With a wide range of technology jobs, commercial and business jobs, and graduate jobs, there is a part for everyone to play. We need talented people to help us inspire ground-breaking research.
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