Job Description
Job Description
Digital Senior Account Manager - Manchester
Please note that this is a Manchester based role and our current hybrid working arrangement is Tuesday’s and Thursday’s in the office, rising to three days in the office as of September.
What if your expertise could help someone, somewhere, to live a better life?
Helping children living with juvenile idiopathic arthritis to communicate their pain, giving people with psoriasis their confidence back, shocking 2.3 million HCPs into taking action against second heart attacks to proving to the world that eczema isn’t a skin condition.
Havas Lynx Group is a creative communications agency dedicated to changing the way the world does healthcare communications for the better. We are committed to bringing about change. Change informed by experience, driven by innovation and proven in delivery. We work alongside healthcare professionals, patients, carers, and pharmaceutical brands to overcome the complex challenges of modern healthcare. Our work blends strategic insight and deep scientific understanding with creativity and digital innovation, delivering healthcare campaigns and solutions that really make a difference to people’s lives.
We’re a team of over 500+ people in Manchester and London, with a history of over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife via YouTube, #LYNXLife playlist, Instagram, Facebook, LinkedIn and Twitter.
Everything this company achieves, every life it saves, every penny it makes, every policy it changes, every award it wins, is down to everyone that works here.
Our Role
As a Digital Senior Account Manager within the specialist CX business unit at Havas Lynx, you are the lead contact for both agency, client and team, whilst supporting your senior colleagues (AD) in contributing to the strategic development and direction of your accounts. You will personally deliver an efficient, effective and profitable service to clients, whilst inspiring and supporting the client services team to deliver exceptional CX-driven workstreams that elevate client campaigns and thinking.
You should be confident in managing all projects through agency systems and procedures, proactively liaising with internal teams whilst overseeing the activity of junior team members. You will support the client services team in meeting and exceeding key performance indicators in
respect of client and agency satisfaction, business development and profitability; and work to proactively identify CX opportunities across your agency and client contacts to support in growing the business unit effectively.
What you can expect to be doing:
- Be proactive in developing and maintaining a close and productive relationship with key clients and agencies, acting with integrity at all times and including more senior team members across disciplines in communications as appropriate. Where required, play a proactive role in stakeholder mapping & engagement as well as broader planning activity and growth workshops
- Ensure client and agency requests are interpreted and developed into appropriate CX briefs by you and your team, distinguishing between a good and poor brief and, where necessary, challenging/asking the right questions to help formulate a clearer ask that is aligned to a tangible audience need
- Take complete ownership of the projects you deliver, get appropriate agency/client sign-off at the relevant project stages, and ensure all stakeholders are briefed, motivated and involved at the appropriate stages
- Identify and solve problems as they arise, appreciating when it is appropriate to involve more senior team members
- Take a leading role in shaping the CX strategy of a project, alongside the broader multi-disciplinary team where required, ensuring insights and approach are appropriate throughout the project’s entirety
- Develop a thorough understanding of the client or agency business, and be proactive in maintaining and sharing your knowledge of the therapy area/industry in which they operate in order to support in identifying CX-led opportunities to support
What you can expect from us
A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.
You can also expect a whole host of benefits, including:
· Hybrid Working - Tuesday’s and Thursday’s in the office, rising to three days in the office as of September.
· Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
· Option to buy, carry or sell holidays
· Early Friday finish throughout the year
· Seasonal working hours
· Enhanced family leave, pay and return to work benefit scheme
· Extensive L&D support
· Sabbatical opportunities
· Season ticket interest free loans for travel
· Cycle to work scheme
· Life insurance (4x salary)
· Company pension scheme
· Fully compensated company events
· Volunteer days
· Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
· +Medicash healthcare benefit
· 24/7 access to a free, confidential and independent Employee Assistance Programme
Get in touch to find out how we can make an impact that matters together.