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Job Description
Job summary
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
See what it’s like to work at HMRC:. Questions relating to an individual application must be emailed as detailed later in this advert.
HMRC is the UK’s tax, payments and customs authority. We have a vital purpose: to collect the money that pays for schools, hospitals, roads and other public services and to help families and individuals with targeted financial support.
HMRC Communications plays a critical role within the department in supporting our customers to get their tax right and engaging our 60,000 strong workforce.
By joining HMRC, you’ll become part of a professional and efficient organisation that is on an exciting transformation journey. Our modern, flexible working environments are built on inclusion and collaboration - where we respect one another, have pride in what we do and can develop our careers. In response to COVID-19, we have adapted how we use technology and have permanently increased flexibility in how, when and where we work.
Job description
It’s a very exciting time to join HMRC!
HMRC’s Customer Compliance Group (CCG) is larger than most Government departments with c.25,000 colleagues in locations across the UK. It is at the heart of our transformation programme and is responsible for delivering the department’s high-profile and reputation-critical compliance activities. CCG has unparalleled scale, breadth and impact within HMRC and is also involved in critical cross-Government initiatives and priorities.
Tax evasion & avoidance, fraud and organised crime are among HMRC’s most high-profile issues. They require both internal and external engagement along with proactive management of their operations and policies. CCG is also responsible for HMRC-wide and cross-Government initiatives, requiring co-operation, influence and engagement beyond the department.
The successful candidate will have proven experience working under pressure to deliver on competing priorities. They need to be confident, highly organised and used to working in fast paced environments.
You will need high levels of resilience and the ability support colleagues of all levels to deliver strategic advice and effective campaigns under pressure, while maintaining a supportive and inclusive environment.
Person specification
Lead and actively participate in campaign planning discussions with policy and delivery teams across CCG, including communications corporate centre
Liaise with the HMRC Strategic Communications and Campaign leads to ensure all activity is planned effectively and GCS governance followed.
Build, manage, coach and develop a high-performing team, delegating as appropriate.
Create new, innovative ways of working to produce content tailored to our audiences that is aligned with HMG brand and style guides.
Deputise for and support the Deputy Director (DD) for CCG communications, including attending the Senior Leadership Team and cross Government meetings.
Support the DD to plan and forecast for annual spend profiles for CCG communications – including support them on securing Professional Assurance approval from Cabinet Office for paid for activity.
Work with representatives from the tax compliance, Business Representative Organisations and wider government to identify and implement communications to achieve business objectives.
Develop a deep understanding of major CCG audiences, issues and programmes, and the role of communications in delivering the departments aim to help customers get their tax right.
Provide Trusted advice on CCG communications to HMRC’s senior leaders and communications function.
Actively participate in the HMRC Communications wider leadership community.
Essential Criteria:
Candidates must be able to demonstrate within their CV and personal statement how they meet the following essential criteria;
Strong leadership experience within a communications environment
Proven experience of leading proactive communications planning and campaigns and implementation and leading working groups working in a collaborative and agile way.
Excellent writing, editing and content shaping skills, and experience of delivering high impact campaigns
Confidence supporting senior stakeholders, as well as strong influencing skills and the ability to prioritise and manage competing priorities.
Desirable Criteria:
Programme and project management experience
Proven strategic communications leadership and delivery of campaigns including low and no-cost marketing
Experience working with senior leaders and potentially ministers and special advisors
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
See what it’s like to work at HMRC:. Questions relating to an individual application must be emailed as detailed later in this advert.
HMRC is the UK’s tax, payments and customs authority. We have a vital purpose: to collect the money that pays for schools, hospitals, roads and other public services and to help families and individuals with targeted financial support.
HMRC Communications plays a critical role within the department in supporting our customers to get their tax right and engaging our 60,000 strong workforce.
By joining HMRC, you’ll become part of a professional and efficient organisation that is on an exciting transformation journey. Our modern, flexible working environments are built on inclusion and collaboration - where we respect one another, have pride in what we do and can develop our careers. In response to COVID-19, we have adapted how we use technology and have permanently increased flexibility in how, when and where we work.
Job description
It’s a very exciting time to join HMRC!
HMRC’s Customer Compliance Group (CCG) is larger than most Government departments with c.25,000 colleagues in locations across the UK. It is at the heart of our transformation programme and is responsible for delivering the department’s high-profile and reputation-critical compliance activities. CCG has unparalleled scale, breadth and impact within HMRC and is also involved in critical cross-Government initiatives and priorities.
Tax evasion & avoidance, fraud and organised crime are among HMRC’s most high-profile issues. They require both internal and external engagement along with proactive management of their operations and policies. CCG is also responsible for HMRC-wide and cross-Government initiatives, requiring co-operation, influence and engagement beyond the department.
The successful candidate will have proven experience working under pressure to deliver on competing priorities. They need to be confident, highly organised and used to working in fast paced environments.
You will need high levels of resilience and the ability support colleagues of all levels to deliver strategic advice and effective campaigns under pressure, while maintaining a supportive and inclusive environment.
Person specification
Lead and actively participate in campaign planning discussions with policy and delivery teams across CCG, including communications corporate centre
Liaise with the HMRC Strategic Communications and Campaign leads to ensure all activity is planned effectively and GCS governance followed.
Build, manage, coach and develop a high-performing team, delegating as appropriate.
Create new, innovative ways of working to produce content tailored to our audiences that is aligned with HMG brand and style guides.
Deputise for and support the Deputy Director (DD) for CCG communications, including attending the Senior Leadership Team and cross Government meetings.
Support the DD to plan and forecast for annual spend profiles for CCG communications – including support them on securing Professional Assurance approval from Cabinet Office for paid for activity.
Work with representatives from the tax compliance, Business Representative Organisations and wider government to identify and implement communications to achieve business objectives.
Develop a deep understanding of major CCG audiences, issues and programmes, and the role of communications in delivering the departments aim to help customers get their tax right.
Provide Trusted advice on CCG communications to HMRC’s senior leaders and communications function.
Actively participate in the HMRC Communications wider leadership community.
Essential Criteria:
Candidates must be able to demonstrate within their CV and personal statement how they meet the following essential criteria;
Strong leadership experience within a communications environment
Proven experience of leading proactive communications planning and campaigns and implementation and leading working groups working in a collaborative and agile way.
Excellent writing, editing and content shaping skills, and experience of delivering high impact campaigns
Confidence supporting senior stakeholders, as well as strong influencing skills and the ability to prioritise and manage competing priorities.
Desirable Criteria:
Programme and project management experience
Proven strategic communications leadership and delivery of campaigns including low and no-cost marketing
Experience working with senior leaders and potentially ministers and special advisors