Job Description
Asst Manager Housekeeping-Hilton Grand Vacations
Job DescriptionWhat will I be doing?
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfil this role successfully, you must possess the following minimum qualifications and experience:
As an Assistant Housekeeping Manager, you will support the Executive Housekeeper by ensuring the upkeep and cleanliness of the entire resort. Specifically, an Assistant Housekeeping Manager will perform the following tasks to the highest standards:
• Allocate work duties to Team Members
• Perform routine inspections and spot checks of rooms / lodges
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Attend Management and Health and Safety meetings
• Health and Safety training and monitoring
• Ordering of supplies and stock
• Recruit, manage, train and develop the team
• Manage Rota’s and annual leave
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Efficiently manage stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to Resort brand standards at all times
QualificationsWhat are we looking for?
As an Assistant Housekeeping Manager serving Hilton Grand Vacations Brand you are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior’s, skills, and values that follow: -
• Previous experience in a Housekeeping Assistant Manager role would be preferred
• A successful track record of working with and managing a team would be preferred
• Strong organizational and analytic skills and attention to detail
• Strong communication skills - A passion for delivering exceptional levels of guest service
• Proficiency with computers and computer programs, including Microsoft Office