Job Description
Job Description
FDM Group is an award-winning company that specialises in bridging the gap between your military service and a civilian career. We work with major blue-chip clients who value the skills and experience that Ex-Forces personnel bring into the workplace and are committed to creating opportunities for accelerated progression for those looking to enter the civilian job market.
This is an opportunity to work as a Genesys Designer for a leading telecommunications company based in Bristol.
You will typically work on designs and deliveries for our customers. You could be asked to get involved in new projects or work with a bid team to provide responses to customers. As a practitioner we need you to generate ownership of the complexed areas of a large solution or the whole solution itself.
- Designer – You day to day role is to design and deliver solutions for customers. Your design work will specialise in one of three distinct disciplines either network solutions, voice solutions or contact centre solutions. Our customers are generally external customers so you will be recognised with that enhanced level of visibility and responsibility.
- Responsibilities – You’ll be working as part of a dedicated team that spans the globe. As a design practitioner you’ll be responsible for delivering medium to large designs. Working with other designers you may even be the design lead who will be expected to review all components and then deliver the overall design. As a practitioner, you will have an expert knowledge of the overall design. You will contribute to technical discussions within the team, leading others towards a better understanding and encouraging a dialogue to improve the design principles used in the team. You will be required to impart your design principles towards a more senior level, shaping our future direction. This could be towards a customer facing role.
- Customer partner – We do great things for our customers, and we need all our people to put the customer first. As a design practitioner you will promote what we do and understand the customers’ needs to relevant solutions.
Skills and Experience
It is essential that the applicant has a thorough experience in either:-
- Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5
- Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications
- Contact Centre solutions - Genesys Cloud, Genesys Engage, Avaya Contact Centre, Avaya CS1000, Contact Centre Next Generation, Cisco Contact Centre, Cisco Webex
- The practitioner will be expected to have a deep technical knowledge in one or more of the areas listed above to contribute towards a customer solution.
- Primarily works on a whole design, but may lead on a particular complexed area of a large delivery. The practitioner will have an appreciation of the whole design element. The practitioner will lead our best practices and will encourage others to help define the processes that we’ll adopt in the future.
Minimum qualifications
- Previous career in the military, blue light services or as a serving reservist
- Strong teamwork, communication and organisational skills
- A keen interest in business and technology
- Competence in Microsoft Office applications
- Commitment to at least two years of full-time employment with FDM
- The right to work in the UK
- Must have Security clearance (Minimum SC Level)
Why join us?
- Support from the Ex-Forces network within FDM
- Two days per annum allocated to support military charities of your choice
- Career coaching, mentoring and access to upskilling throughout your entire FDM career
- Initial upskilling pre-assignment that has been accredited by TechSkills
- Assignments with global companies and opportunities to work abroad
- Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more
- Access to the Buy As You Earn share scheme
About FDM
We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.