Job Description
The IT department at Kaspersky UK is responsible for all IT provision for both Kaspersky UK and the Kaspersky European Office based at the site. This includes not only computer equipment and software but also audio-visual and telephone equipment.
This position requires an excellent knowledge of IT systems and someone with 3 years plus IT helpdesk or IT System Administration experience. The role is based at our office in Paddington, London, during the working week from Monday to Friday between 9am to 5.30pm, with some scope for working from home. Out of hours work will be needed occasionally to maintain the infrastructure of the network.
Information Systems and Services are headed in the UK by the IT Group manager. This incorporates server and desktop support, audio visual services, and general technical support.
What You Will Be Doing:
- Hardware - and Software – maintenance onsite and remotely
- Answering helpdesk phone calls, creation/resolution ticket in ITSM tool
- Provide first line support on Sys Admin Tasks (MS Active Directory administration, including user creation, passwords)
- Set up, configure and install new PCs and associated equipment; ensure all PCs and laptops are up to date with security updates
- Cross location IT Support on EU level as well as close co-operation with our Head Office.
- Prepare technical proposals for improvement together with the line manager
- Support different specialized applications
- Support around the ongoing business; IT daily jobs (acceptance of support requests; handling of First, Second and Third level requests); to deliver support to staff in the UK office based in Paddington, London and across Europe.
- User Training
Systems used include:
- Dell workstations and laptops
- Canon printers
- Android mobile
Client Software used includes:
- Windows 10 Workstation
- MS Office, Chrome, Adobe Acrobat and Photoshop, Kaspersky AV and endpoint security
What You Should Have/Know:
- Excellent written and verbal communication skills
- Excellent service orientation combined with a confident and engaging personality
- Great people skills; customer focused
- Specific education and experience in ICT field (Informational Technician, Telecommunication or similar)
- In-depth knowledge and experience of supporting MS Windows OS.
- Experience of basic Windows Server (AD administration, including user creation, passwords etc.)
- Knowledge and some experience of IP networks (Routing, Firewall)
- Knowledge of Mac desired
- Microsoft Certification welcome
- Knowledge of VoIP telephony (Avaya) is an advantage
- A responsible and structured working method; ability to plan, prioritize and organize their own work
- Team spirit and a positive attitude in reaching aims together; able to work independently and as part of a team
- ITIL Knowledge as well as basics and first experiences in Project Management would be an advantage