Job Description
Overview
We are looking for Insurance Partners to join our Customer Service Team based in Portsmouth.
We would like to talk to you if you are looking for a new challenge or looking to kick start your career in an office environment
Customer service experience from any background would be beneficial.
However, this is not essential as the aim of Markerstudy is to put the fun into Insurance and we provide first class training and coaching within a supportive environment to help develop your professional career!
Why us?
Our mission is to be the UK’s most innovative Pet Insurance solution provider.
Our pet insurance business was born out of the acquisitions of BDML and Coop Pet Insurance, to which we have added our own successful pet insurance brands.
With over 20 years’ experience, we deliver a first-class service from start to finish, delighting customers and maintaining long and trusted partnerships with some of the UK’s most recognisable brands.
Responsibilities
- Answering calls in a timely manner and in accordance with our Service Level Agreements.
- Contacting and dealing with customers via telephone and email updating details on MIS system whilst providing excellent customer service.
- Production of customer, affinity and veterinary correspondence to corporate standard.
- Collating and posting of documents where required.
- Maintaining a consistent and energetic approach and building rapport with internal and external customers to establish customer relations.
- Liaising with veterinary practices, breeders, policy holders and affinity partners to obtain information to allow veterinary nurses to settle claims and make payment.
- To manage the customer through the lifecycle of their policy: MTA’s, claims process and all general enquiries providing a one touch service
- Ad hoc duties as required by Management.
- Aware of and conform to legal requirements in all activities, both internal and external. Implicit in this is that all Managers and Staff conform to the appropriate standards in terms of Health and Safety, but also to the highest standards of business ethics.
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
Qualifications
What you’ll need to be successful in the role?
- Resilience within a busy working environment
- Prioritisation skills
- Ability to multi task
- Able to think on your feet
- Work well under pressure
- Problem solving skills with difficult customers
Desirable skills:
- General understanding of insurance industry practices & principles (Ideal, not essential)
- Experience of working within a target driven environment
What we offer in return?
- A collaborative and fast paced work environment
- 25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday
- Health Cash Plan
- Onsite free car parking
- Free shuttle bus from central locations in Portsmouth to the office
- Beautiful, modern office facility in Lakeside that offers Wellness Wednesday and Street food Thursdays!
- Strong salary progression scheme
- A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more;
- Life Assurance 4x annual salary
- A structured pathway to learn and develop
- Employee referral scheme
What next?
Please send us a copy of your most recent CV. It is useful if you provide details of relevant skills, experience and qualifications to support your application along with highlighting why this opportunity would benefit your and what you can bring to the role.
NOTE:
We will required onsite working during the probation period. We can offer hybrid working post probation if targets are met.
What are we doing to help us build a thriving, inclusive community?
Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, that’s the easy part!
Our key challenges are…
- How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
- How we strive to build our own internal community to better reflect the diverse communities we serve.
To help us achieve this, we have recently established an employee network called #WeAreMarkerstudy - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.
Change won’t happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.