Job Description
IT & Infrastructure Operations Performance Manager - 6 month contract - Mobile Telecoms
Reading - hybrid - 2 days/week in office
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Role:
Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.
• Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness.
• Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and is based on the best industry practice.
• The typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly.
• Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels.
• Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners.
Essential Skills:
ITIL Expert.
Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers. A clear communicator.
Ability to design, create and establish reporting/scripting and the ability to use Excel, Python, Helix, Splunk, Django.
Service Performance Management experience.
Present to senior management.
Telecoms background would be preferred.