Job Description
Job Post: IT Operations Analyst
Location: Warrington
Type: Full-Time
Salary: Up to £45,000
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
We are working with a forward-thinking and innovative company based in Warrington, that is seeking an IT Operations Analyst. This position is with a prominent and progressive technology company located in Daresbury. The chosen candidate will play a pivotal role in the company’s internal Operations/Desktop team, providing vital support and expertise.
Role Overview:
The IT operations Analyst will engage in diverse tasks involving platforms such as Salesforce, Microsoft Dynamics Business Central, AWS, and a range of Microsoft desktop products. This role is essential in supporting the internal teams of the company, ensuring the efficient and effective operation of their day-to-day systems.
Key Responsibilities:
· Assisting in the development and implementation of an ITIL-based Internal I.T Service Management system.
· Managing incident, problem, change, and request processes.
· Conducting root cause analyses and patch management.
· Overseeing IT asset inventory and maintaining the endpoint device estate.
· Performing general Microsoft 365 administration and related tasks.
· Acting as a key point of contact on the IT service desk, offering first-line support.
Desired Skills:
· Extensive experience in a troubleshooting environment, particularly within a tech-focused setting.
· Proficiency in AWS, Azure, and managing incidents through ticketing systems.
· Strong problem-solving skills and attention to detail.
· Familiarity with Microsoft 365 administration and Windows 10/11.
· ITIL certification is beneficial, along with a basic understanding of networking.
· Experience or certifications in MDM, Apple, and Android device management are highly valued.
This position offers a fantastic opportunity for an individual looking to contribute significantly in a dynamic and technology-driven environment.
For further details and to apply, please contact Matthew@infosecpeople.co.uk
Eager to take on a rewarding and challenging role in IT operations? Click "Apply" now!