|
IT Service Desk Associate
We are now hiringan addition to our global Technology and Security Team in London, UK.
The role
- You will be responsible for supporting end users' hardware and software, troubleshooting problems as they arise, and for monitoring and responding to security incidents in real-time.
- Diagnosing, researching, and testing new or unusual technical issues.
- Documenting new troubleshooting resolutions.
- Collaborate with the rest of IT team to implement security controls and technologies to protect against cyber threats.
- You will work independently in support of end-user requests.
- Collaborate with Technology and Security team members to address troubleshooting requests, project rollouts, and policy applications.
- Organise and run IT Training.
- Monitor network traffic and system logs to detect and respond to security incidents.
- Monitor system alerts and logs to detect and respond to security incidents.
- Looking after TCP/IP Networking, hubs, and switches.
You have
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- Minimum 3 years of experience with level 1 and 2 support.
- 2+ years of experience in cybersecurity or related field.
- Sound knowledge of security frameworks such as NIST, ISO, or CIS.
- Strong analytical and problem-solving skills.
- Previous experience with MS SharePoint and MS Teams.
- Experience supporting both Windows 11 and MacOS operating systems and the Microsoft Office suite of apps.
- Experience with Azure Active Directory administration.
- Experience with Meraki, PowerShell, Python and HTML is a plus.
- Experience supporting Office 365 environment.
- Ability to travel occasionally to support other office locations within the region.
We take care of you!
At Spaulding Ridge we firmly believe every interaction and collaboration is deeply personal. We strive to nurture a culture where each business endeavour is an opportunity to connect. We prioritize our employees’ career development, offering top-notch training, mentorship, and ample growth opportunities. At our core lies our entrepreneurial spirit that values and celebrates unique perspectives and drives impactful change as a global leader.
Here are some of our great perks and benefits to highlight:
- Competitive benefits package, including pension plan, private medical, dental, vision, and life insurance;
- Paid time off (annual leave, public holidays, and additional floating days);
- Monthly technology and wellness allowance;
- Annual individual learning stipend and Formal mentorship and learning & development programs.
#LI-DR1
Please note we are unable to offer visa sponsorship for this role.
|
