Job Description
IT Support Analyst - Service Desk Engineer
Our Birmingham based client, one of the midlands premier employers, is currently looking for an IT Support Analyst to join their team. This is a rare opportunity to join a highly innovative, market leading brand who have enjoyed unprecedented levels of success within their industry.
Having won a host of awards and continuing to demonstrate record levels of growth, this is a company who set the standard for others to follow. The organisation is dynamic, fast moving and an incredibly exciting place to work.
The successful candidate will be responsible for providing 1st and 2nd line technical support ranging from straightforward queries to more complicated technical issues. As an IT Support Analyst you will have a minimum of 12 months experience working in a similar role and a proven track record of working within an ITIL environment.
Some IT Support Analyst responsibilities include:
Receiving, logging and managing calls from users, regarding IT issues and queries
Management and resolution of incidents, problems and service requests reported to the IT Service Desk in line with defined SLAs
Incident Management : detection and recording, initial support, classification, investigation and diagnosis, resolution, recovery and closure
Problem Management : detection and identification of problems, trend analysis and targeting, major incidents and management information.
Fulfilment of Service Requests including execution of ad-hoc data extracts for Information Analysis
Some IT Support Analyst required skills include:
Be experienced in working in a customer facing IT Support or IT Service Desk role (minimum 1 year)
Demonstrable ITIL framework knowledge possessing the ITIL Foundation qualification
Commercial focus and experience of SLA Management
Strong knowledge of technologies such as; G Suite, SQL, Microsoft Office applications, HTML, JavaScript, Windows, IOS
Hardware and software support experience: Microsoft and Apple Operating Systems, AD, Group Policy and Managed Desktops
If youre an IT Support Analyst, looking to take your career to the next level and join a company who genuinely invest in their staff, look no further. Well known as an organisation who promote from within through organic growth, staff retention here is highly impressive.
Few companies can boast of such a strong track record and future growth prospects in comparison to this particular client.