Job Description
IT Support Engineer
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London EC1
£25k - 30K Base
Start date: Immediate
Business Summary:
We are a forward-thinking Internet Service Provider that is changing the way commercial Landlords offer space to the market. We require a switched on, loyal, enthusiastic candidate, with a can do attitude to join our fast growing team.
Just a few years old and OneFibre is already the go to for some of London’s most progressive Landlords including: Derwent London, The Estate Office Shoreditch, Endurance Land, McKay Securities, Fabrix Capital, LBS Properties, Launcelot, AMS Prop and many more. For more info www.onefibre.co.uk
About You
You will love working with us if this sounds like we are describing you:
• Trustworthy and Honest - You work hard regardless of whether you are being supervised or working alone
• Driven & Self-motivated - You want to achieve results and constantly striving for more
• Customer Focused - You listen to what our customers wish to achieve and feed this back to the team.
• Energetic and Fun - You help bring energy to a team and pick others up when they are down
• Accurate? You want to get it right first time
• Team Player - You help others when they need support and are willing to work on things that aren't specifically "your job"
• Positive Mindset - You look for the positive in every situation, not dwelling too much on the negatives
• Industry Interests - You have an interest in Telecoms / broadband / IT.
About the Role
Your main duties will include attending our customers offices to test and activate their connectivity services, liaise with the relevant teams during this process to ensure a smooth onboarding process, coordinate with building management teams to arrange access and conduct physical site surveys as well as inputting details onto the CRM system for the wider team to access. Maintaining professional integrity in the workplace and on-site is imperative.
You will receive structured training and coaching that will enable you to complete your roles and responsibilities to a high standard.
You will be a core part of our service delivery team, helping us deliver better telecoms and data solutions to existing and new clients.
These are the day-to-day requirements of the role:
• Attending customer sites to activate services / resolve IT related issues
• Working closely with the IT support desk to feedback on support calls and ongoing issues
• Liaising with account managers and updating customers with the progress and resolution of issues
• Communicating with suppliers/operators for updates on on-going projects/installs
• Arranging access with building management teams, where applicable, ahead of site visits
• Conducting site surveys / generating route plans
• Using our CRM (Customer Relationship Management) system to input related information
• Learning from more experienced colleagues
Desirable Skills:
• Excellent Communication skills
• IT skills
• Interest in Telecoms / Broadband / IT
• Hand tools knowledge
• Willingness to learn
• Deeper networks understanding
• Able to work independently
• Understanding of leased lines / fibre for business
• Responsible
• A person who is strong willed and hungry to succeed.