Job Description
IT Support Manager
Franchise Brands
Location – Milton Keynes
Full time permanent
Salary £45-60K DOE + benefits
Office Based
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
We are looking for an experienced IT Support Manager for our business, Franchise Brands.
Franchise Brands is an international, multi-brand franchisor focused on building market-leading businesses primarily via a franchise model. The Group currently has a combined network of over 625 franchisees across seven brands in the UK, North America and Europe.
We own several market-leading brands with established trading histories: Metro Rod, Metro Plumb, Willow Pumps, Filta, and more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales / Account Management, Information Technology, Marketing, Finance, Recruitment and HR.
What does it entail?
This is predominantly an office based role at our IT Head Office based in Milton Keynes.
Working across the entire Franchise Brands group the role will be primarily responsible for managing the IT support and helpdesk function within the business. Overseeing our security and auditing processes to ensure permissions are assigned as and only when necessary.
There are large periods of large change coming for the IT department so the successful candidate will be able to deal with multi-tasking and potential issues coming from rapid change.
Key responsibilities and accountabilities:
- Managing the support and helpdesk function across the group
- Ownership of processes ie starters, leavers, and movers
- IT System maintenance and support
- Asset management
- Support team management and development
- Data protection and backups
- Responsibility of assigning privileged rights and access
What IT experience are we looking for?
The ideal candidate will be experienced in IT support and people management. Motivation and development of the team will be critical as is providing a high level of internal IT support across the business.
The successful candidate will be able to analyse and improve processes as well as suggesting and creating new processes not already in place. The functional management requirements are the most important part of the position and a reasonable knowledge of IT systems are needed, however stronger technical or hands on skills are a distinct advantage.
Essential:
- Excellent leadership and communication skills and ability to engage stakeholders
- Technical awareness of IT systems, hardware, and software
- Experienced in handling business critical IT issues and prioritising workloads across a team.
- Positive approach to rapid change and sometimes
- Ability to establish best practices and analyse, improve and create IT support processes
- Monitoring and reporting of IT issues, routine functions, and logs
- Adaptivity and proactivity to challenge across changing IT landscapes
- A security focused approach
Desirable:
- IT networking and security protocols
- Project management experience
- Development and training people skills
- Higher levels of knowledge and IT related qualifications
Benefits
- 25 days annual leave – plus bank holidays;
- Royal London, Company Pension;
- Group Life Assurance;
- Additional Paid Leave / Special Leave;
- Cycle to Work Scheme;
- Company Events;
- Laptop / Company Mobile;
- Hybrid Working / occasional homeworking;
- Travel subsidy / mileage;
- Free Eye Tests / Subsidy for Glasses;
- Electric Car Leasing Scheme;
- Electric Car Charging Points;
- Free Standard Parking;
- Employee Assistance Programme;
- Occupational Health Support;
- Employee Discounts Platform;
- Commitment to Career Progression, Training, Learning and Development.