Job Description
IT Support Team Leader (2nd Line)
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Location: Aberdeen
About Us:
We are a global technology company, driving energy innovation for a balanced planet.
At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer.
Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet.
Role Overview
Are you currently a senior IT support technician looking for your next step up? Or perhaps you're already a team leader and you're looking to join a thriving international organisation.
A unique opportunity has arisen for a motivated team lead to manage the 2 nd line Support Team. You'll be managing team, who provide on-site support to multiple locations across Aberdeen.
Additionally, you'll have the opportunity to proactively oversee and implement projects to improve IT across the business.
Responsibilities
- Maintain SLAs and staff coverage to the correct level
- Supporting team development and training through coaching and leadership
- Delegation and prioritisation of workload
- Serve as an escalation point for unresolved issues
- Assign and manage projects across the team
- Support the team with handling tickets as required
- Perform root cause analysis of KPI reports for continuous improvement
Experience & Skills
- Experience within a Senior IT-support role
- Previous line management experience is preferred but not essential
- Strong communication skills, ability to communicate effectively across a range of stakeholders within the business.
- Prioritisation and delegation skills
What we can offer you:
Competitive base salary with bonus, private healthcare for employee & family, subsidised dental care, Health & Wellbeing programs such as the Employee Mental health support, health & wellness coaching, part employer and employee funded pension contribution, Income protection scheme, life insurance.
Other benefits are also available through the SLB flexible benefits program.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.