Job Description
Job Title: IT Technician
Location: Hulme, Manchester
Salary: £23,367 - £24,917 per annum (SFCA Support Staff pay spine points 10-12)
Job Type: Temporary, Full time
The College performing arts and media departments have a teaching facility that contains a 188-seat theatre, live music recording studio, dance studio and rehearsal rooms, TV studio together with comprehensive media and video editing suites.
We are seeking to appoint a Theatre Technician (casual) who (along with our existing Media and Performing Arts Technician) can take responsibility for the theatre and performance spaces. Our Lighting desk is an ETC element and Digital desk is Midas M32R.
About the Role:
To work as part of a team to assist staff and students in using all forms of IT equipment in the college, and assist in the running and development of the college IT infrastructure.
Main Duties and Responsibilities
First and second line support for staff and student enquiries by logging, resolving and escalating IT support issues
Support all IT equipment within the college including peripherals such as AV devices, printers, telephony, door access and CCTV
Install, configure and troubleshoot hardware and software issues
Use the college service desk to record issues and solutions
Use of Active Directory for account management
Provide IT support for college events including events out of usual college hours
Logging, tracking and inventory of IT Assets and licenses
Write and maintain system documentation
Package software for deployment
To prioritise tasks appropriately in the absence of any other instructions from line management
To undertake any other duties the Principal or designated alternate may reasonably direct from time to time within the context of the Loreto College contract
Assist in other areas of the IT network as required: monitor/maintain web filtering & security devices, procure equipment
Physical installation and patching of IT equipment, e.g. swapping desktop computers, provision of laptops
To liaise with external support providers to resolve issues as required
To ensure familiarity with the Cross College IT (CCIT) team's aims and objectives
On occasion the successful candidate will be required to support college events out of college hours and potentially provide support in case of system failure.
Staffing
To complete new staff induction activities as directed by the Learning & Development Manager and other College leaders.
Deployment of Staff
To ensure that appropriate arrangements are made when absent, informing HR and reception and working with the line manager.
Whistleblowing
All CCIT employees have a specific and explicit duty to inform the Senior Management if they are or become concerned that poor or inappropriate practice or procedures threaten the safety or integrity of all or any part of the IT service, software, hardware or data
Quality Assurance
To ensure the effective operation of quality assurance systems.
Communications
To liaise with relevant external bodies as appropriate
Marketing and Liaison
To contribute to the College liaison and marketing activities.
Management of Resources
To contribute to the maintenance of an attractive working environment in the IT areas and any other rooms used.
About you:
Experience:
Over 2 years experience of providing desktop, server and network support & development in a working environment
Experience of working in an educational establishment (Desirable)
Skills and Knowledge:
Experience of supporting all core desktop and server technologies used at Loreto College in a working environment.
Including: Windows 10, Windows Server 2016 (and newer), Exchange 2016, Active Directory, DNS, DHCP. Microsoft 365 technologies - Intune, Microsoft Teams, SharePoint, OneDrive etc
High level of literacy/communication skills, capable of independently producing documentation written to a high, professional standard
Excellent fault finding and diagnostic skills
Excellent organisational and administrative skills
Qualifications:
Possession of one or more relevant IT qualifications (Desirable)
A relevant degree level qualification or equivalent experience (Desirable)
To apply for the role, please click the APPLY button and check your emails for further instructions.
PLEASE NOTE:
In order to complete your application for the role please follow the email instructions.
It is important for you to complete the form as we will not be able to proceed to your application unless this step has been done.
Candidates with the relevant experience or job titles of: Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.