Job Description
Job Description:
Location: Porton Down, Worthy Down
Candidate must be willing to go through DV clearance
Responsibilities include providing technical support, troubleshooting issues, performing installations, and collaborating with customer service teams. Additionally, you contribute to creating innovative solutions and play a vital role in ensuring application satisfaction and functionality.
Key Accountabilities and Responsibilities
·Provide technical support and assistance to end users of software applications.
·Troubleshoot and resolve issues with software applications, including configuration, system errors, user mistakes, and bugs.
·Perform analyses on software application functionality and suggest improvements.
·Document processes and monitor application performance metrics.
·Collaborate with senior engineers and other IT staff to learn best practices and new skills.
·Maintain the software system by installing updates and performing debugging procedures.
Skills, Experience and Knowledge
Must have:
·Familiarity with application support processes, including managing documentation, coordinating monitoring, and providing customer service.
·Ability to diagnose and resolve technical issues efficiently.
·Effective soft skills: communication, prioritisation, collaboration, empathy, and patience.
·Precise documentation and thorough analysis of issues.
·Logical thinking and problem-solving abilities.
·Basic understanding of ITIL principles, especially incident and change management.
Preferred:
·Basic Knowledge of SQL databases
·Understanding of PowerShell scripting for System Admin tasks
·Basic understanding of web server configurations and maintenance.
Investment In Training and Development
·We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications.
·We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.
Our Culture
·Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do.
·We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders.
·We aspire to be recognised for our innovative and modern thinking approach.
Employee Benefits
·As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
·You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.