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Job Description
The Role:
First receiver for all incoming calls to the business building close relationships with all partners
Provide excellent customer experience for all callers whilst capturing enquiries and assisting sales process
Process sales and samples
Support RM, ASM & SAM with admin for a territory
Handle inbox overspill
Resolve any issues for customers/partners in the territory
Responsible for answering all incoming calls to the business
Actively open up and record any opportunities from customers for the territory and allocate to SAM
Process orders, sample, stock requests for territory
Provide technical advice FTR
Resolve any product issues or advise of changes to orders FTR 95%+
Pro-actively engage with visitors to the website on Live Chat messages
Investigate and process customer complaints and returns requests proactively
Activate Warranty requests for territory
Improve the quality of data in the CRM by updating contacts and data on Sales Force for territory
Continuously improve product/job knowledge/sales skills through learning opportunities
The Person:
Knowledge:
Salesforce CRM
How to deal with difficult customers
Product Knowledge
Sales Process
Power BI
MS Office
Importance of Customer Service (OTIF etc)
Skillset:
Accurately adding orders to system
Problem solving skills
Multi-tasking
Deal with customer complaints
Questioning Techniques
Active listener
Excellent communication skills (written and oral)
Time Management
Ability:
Demonstrates and puts into practice learnings from sales academy
Level One Sales Academy
Problem solving skills
Multi-tasking
Dealing with difficult customers
Our Referral Incentive:
Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from us you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.
We offer a £500 referral if you introduce someone we place - see our website for details
We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK
#J-18808-Ljbffr
First receiver for all incoming calls to the business building close relationships with all partners
Provide excellent customer experience for all callers whilst capturing enquiries and assisting sales process
Process sales and samples
Support RM, ASM & SAM with admin for a territory
Handle inbox overspill
Resolve any issues for customers/partners in the territory
Responsible for answering all incoming calls to the business
Actively open up and record any opportunities from customers for the territory and allocate to SAM
Process orders, sample, stock requests for territory
Provide technical advice FTR
Resolve any product issues or advise of changes to orders FTR 95%+
Pro-actively engage with visitors to the website on Live Chat messages
Investigate and process customer complaints and returns requests proactively
Activate Warranty requests for territory
Improve the quality of data in the CRM by updating contacts and data on Sales Force for territory
Continuously improve product/job knowledge/sales skills through learning opportunities
The Person:
Knowledge:
Salesforce CRM
How to deal with difficult customers
Product Knowledge
Sales Process
Power BI
MS Office
Importance of Customer Service (OTIF etc)
Skillset:
Accurately adding orders to system
Problem solving skills
Multi-tasking
Deal with customer complaints
Questioning Techniques
Active listener
Excellent communication skills (written and oral)
Time Management
Ability:
Demonstrates and puts into practice learnings from sales academy
Level One Sales Academy
Problem solving skills
Multi-tasking
Dealing with difficult customers
Our Referral Incentive:
Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from us you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.
We offer a £500 referral if you introduce someone we place - see our website for details
We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK