Job Description
Salary 50,000 - 60,000 GBP per year
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Requirements:
- • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• You must have experience working alongside, presenting to, and managing senior stakeholders not just within own function, but across the business
• Demonstrable advanced MS Excel & PowerPoint skills along with intermediate use of the remainder of the MS Office suite and PowerBI
• You need to be experienced in data analytics and statistics and demonstrable examples of using analysis to drive insights that influence change
• Experience working with and creating business cases to support investment decisions
• You must have an understanding of how business decisions impact the Bank's financial performance
Responsibilities:
- Are you able to analyse large amounts of data? Can you present to senior stakeholders across multiple business areas? Do you attend to every detail? If so, then we may have the role for you!
As the Lead Service Analyst, you will Support the Director of Cloud and Service Delivery and their direct reports across the Performance & Measurement function's key pillars of resourcing, financial management, tooling, and performance
Most of our jobs offer the opportunity for hybrid / remote working. Ask your recruiter for more details.
So what would you be doing?
• Owning the process for tracking perm & non-perm resource as well as forecasting for peaks and troughs in future resource demand
• Business case production and management of cost optimisation initiatives to support the Director of Cloud and Service Delivery
• Preparing presentations for internal and external audiences as directed by the Director of Cloud and Service Delivery / Lead P&M Manager
• Providing cost management and budget support to the Director of Cloud and Service Delivery and their direct reports
• Owning the monthly business management packs/dashboard for Cloud and Service Delivery
• Ad-hoc data analysis or other activities to support the Lead P&M Manager and Director of Cloud and Service Delivery
• Owning the training requirements log for Cloud and Service Delivery
• Tracking of post implementation costs for Cloud and Service Delivery
• Supporting vendors and third parties providing IT support and Services
You need to be this kind of person
• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do
And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
Technologies:
- Cloud
- IT Support
- Power BI
More:
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!