Job Description
About the role:
We are looking for a confident, enthusiastic, and experienced Account Manager to join the Gripped team. If you're looking to progress your digital marketing career in a rapidly growing agency delivering game-changing digital sales and marketing strategies for an exciting array of customers, then we might be the next step in your career.
About Gripped:
We're a digital-first sales & marketing agency for B2B SaaS, technology & IT companies. Using a combination of content marketing, SEO, automation, paid media and market understanding, we help our customers differentiate before their competitors get out of bed.
Role responsibilities:
- Build and maintain day-to-day customer relationships that keep us abreast of their business objectives, the state of their business and support customer retention.
- Creation & management of a rolling set of 90-day objectives and 30-day sprints for customers aligned to a customer-facing marketing plan. Reported on monthly in Customer Reporting calls, led by you.
- Manage the available scope of your customers to ensure the right things are delivered at the right time, by the right people to hit the objectives you have set.
- Identify upsell opportunities within your customer base, and prepare proposals to pitch these to your customers.
- Be the voice of your customers internally, ensuring their brand, proposition, tone of voice and personas are reflected in all the work that our specialist team delivers.
- Draw insights out of customer data, paired with a narrative you have crafted that delivers the learnings gathered from our previous activity, the outcomes our previous activity delivered and how that will influence what we do next.
Experience and skills:
- Educated to degree level or equivalent
- 3+ years of account management experience
- Excellent communication skills
- An understanding of Digital Marketing principles
- Experience of martech such as HubSpot and Google Analytics
- Exposure to a variety of Marketing techniques and projects
- All set against a B2B environment
What can you expect in return?
Personal and professional growth. We invest in the people that invest in Gripped. This might mean going for a career coffee with a founder or it might be your line manager creating a development plan to help get you that promotion. But whether we are a stepping stone in your career path, or if you are still here in 5 years time - our hope is that you have grown as an individual and as a marketer.
Why join Gripped?
- 25 Days holiday allowance
- Generous pension contributions
- Annual Profit Share Bonus
- Uncapped Commission
- A culture of learning and development
- Company Summer Away Days and Christmas party
- Based in central London near Borough Market
- Choice of your own laptop and equipment
- Career progression
- Company Social Committee
- Cycle to work scheme
- Work with an exciting range of SaaS and tech companies
- Working for an ambitious, fast-growing agency