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Job Description
Marketing & Proposition - Product Governance Executive
- The objective of the role is to support the Product & Proposition Managers to deliver effective governance, assurance and control of the banking & treasury, credit and wealth management products & services. This includes achieving and exceeding the standards required for compliance with the Consumer Duty.
- To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.
Key Responsibilities:
- Support the Product Managers to perform and document regular and ad hoc product and service reviews of all products
- Proactively monitor MI/data reports to identify customer outcomes and indicators of client harm, in particular for vulnerable clients
- Responsible for collating information from relevant internal committees to inform product performance and outcome monitoring
- Monitor the service delivered by third party product providers
- Contribute to the continuous improvement and shaping of reporting and dashboards and the tools needed to monitor client outcomes
- Coordinate Product Governance Committee meetings and submissions to relevant committees and forums such as the Regulation Oversight Forum
- Support the development of internal processes and procedures to improve governance, control and monitoring of products and services
- Responsible for maintaining the list of all products and services offered by Arbuthnot Latham
- Working alongside the marketing communications team, assist the Product Managers to complete document testing to ensure documents are up to date, accurate and support Consumer Understanding e.g. product literature
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
Key Interfaces:
- Product and Proposition team and Insights Manager
- Compliance team
- Marketing team
- Private and Commercial Banking, Wealth Management front office teams
Knowledge/ Experience/Skills:
- Experience in a related role within financial services, e.g. product governance or compliance
- Regulatory awareness in particular the requirements under Consumer Duty
- Experience of administering reviews or audits
- Good analytical ability and data analysis skills
- Good communication skills (verbal and written)
- Ability to prioritise and manage time efficiently
Qualifications:
- Educated to degree level or equivalent experience
- Client Focus
- Working proactively
- Planning and review
- Problem solving and judgement
- Communication and confidence
Life, Work and Benefits
Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.
- Competitive salary, pension & holiday allowance
- BUPA Health cover
- 4x Life Assurance
- Discretionary bonus
- Market leading maternity/paternity and menopause policies