Job Description
Permanent Full Time
We are looking to recruit an MSi Support Analyst to join us at our hub in St Albans.
About the Role
Working as part of the Service Delivery team, youll provide 2nd line support for all of the MSi (Morgan Sindall Integrated) applications and services, to include, but not limited to, Microsoft CRM D365, ClickSoftware, Microsoft LogicApps, Microsoft Portals, MCLS3 and Rant and Rave. These applications are fundamentally critical to the effective delivery of the end-to-end business process.
Youll effectively take care of the day to day management and resolution of incidents raised by internal customers and external clients, in accordance with our Service Level Agreements, documented processes and procedures.
About You
Candidates will have experience of IT Service Delivery (e.g. ITIL or practical experience), Incident and Problem Management and Microsoft Dynamics 365.Youll have previously worked supporting field-based staff, have excellent communication skills with the ability to analyse and breakdown a problem to understand root causes, planning both immediate and longer-term resolution.
Above all, youll be self-motivated, take initiative and have excellent problem solving skills.
Benefits
26 Days Holiday & Bank Hols
Enhanced Pension Plan
Private Healthcare (including 24hr GP)
Life Assurance
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers
About Us
We provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
We are proud to support the resettlement of armed forces personnel
Please refer to full job description upon completing your application.