Job Description
Networks Operation Engineer - Location: On Site in Portsmouth
Flexibility and mobility are required to deliver this role to deliver the first-class services they are known for.
Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.
The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to client.
The Network Engineer's role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. The Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links.
This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's.
Key Responsibilities:
Investigate and help resolve issues on customer's network and IT environment and using agreed troubleshooting methodologies.
Manage network support cases to enable fast resolution that exceeds our customers' expectations.
Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes.
Work with client teams and internal teams in Planning and execute in depth technical activity.
Influencing the direction of activities/plans and providing technical insight and guidance to others.
Using the central document repository, to ensure knowledge sharing across the team and enable best practice.
Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
Participation in the on-call and shift rota, this is an onsite delivery-based role (when required)
Qualifications / Skills & Experience:
5 years of relevant Network experience within information security/technology focused on networking.
Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.
Proven experience in incident management, service request management and problem solving.
Experience of using ticketing systems and use of monitoring and management tools.
Ability to communicate effectively and build relationships to understand client requirements.
Ability to deliver against deadlines and agreed SLA targets.
Ability to take ownership of an issue or task and see it through to completion.
Set yourself apart:
Juniper Junos experience
Checkpoint experience
Management / Orchestration Tools such as Cisco DNA, Tufin, CheckMK, Remedy Service Management (Operator for Incident and Service Request tickets), Ansible
ITIL qualification desirable.