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Job Description
Job Description
Looking for Active SC Clearance.
Role Summary/Purpose
Technical NOC Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre’s. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments.
Qualifications/Requirements
- Cleared.
- Network Data and Security knowledge. CCNA Level networking knowledge.
- knowledge of configuring router, switches, and firewalls.
- experience of NoC /Incident Handling and supporting Network technologies such as routing/switching, firewalls, load balancers, and proxies that underpin multiple data centres.
- working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc.
- working with any ITSM tool such as Service Now.
- certified or recent relevant experience working in ITIL controlled environment.
- verbal and written communication skills.
- includes P1 Operational on-call support, subject to scheduling.
Essential Responsibilities
- support of Network environments across two UK Data Centres.
- in-house ticket analysis, workgroup management and escalations.
- Service utilities that underpin regional IT operations, including Monitoring & Alerting products.
- support any requirements across the Cyber Security, Application, and Infrastructure groups in region.
- and promote change control processes to ensure compliance and protect service.
- asset management processes in region and improve CMDB accuracy.
- and control Standard Operating Procedure (SOP’s) for IT processes.
- and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation.
- with other teams across Linux, Windows, and DB teams.
Desired Characteristics
- technical understanding of DC Architecture, Infrastructure, and service management.
- with Packet Analysis.
- with Load Balancers and proxy.
- in network tools such as DNA Centre/ Infoblox/Prime.
- Experience and some understanding of WAF and Firewall logs etc.
- able to technically analyses, diagnose, and resolve technical operational incidents and requests.
- first delivery. Resolve issues with a desire to maintain service uptime & performance.