Job Description
Are you a dynamic leader with a passion for enhancing the resident experience? Do you excel in creating communities where residents thrive? If so, we have the perfect opportunity for you!
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
This award winning client is a leading property management firm committed to creating exceptional living environments for their residents. They believe in fostering a sense of community and providing top-notch resident services to ensure their properties are more than just places to live – they are vibrant, welcoming communities.
This client has created one of the best working environments in the industry which is why their headcount increased by over 14% the past 2 years, with team currently standing at 40,000+ across Europe, Asia, Africa and more.
The wellbeing of their staff is important to them which is reflected in the various incentives they provide such as a Personal Development Plan, Enhanced Pension Plan, Charity Leave etc. This great environment has resulted in them achieving a 4.0 rating on Glassdoor. Their values are to be honest, proactive and have fun!
As an Resident Services Manager, you will be overseeing the onsite lettings and property management team of a 149 unit BTR Scheme. You will play a pivotal role in shaping the resident experience at their properties. You will lead a dedicated team, driving initiatives that enhance resident satisfaction and community engagement. If you are a strategic thinker with a customer-centric approach, then this is the opportunity for you!
Responsibilities:
- Show vacant units to prospective residents and ensure new residents understand the terms when signing a lease agreement.
- Resolve tenant disputes, including noise complaints and relevant concerns to all parties' satisfaction.
- Awareness of H&S requirements on site and a demonstrable ability to implement and escalate H&S matters when required.
- Efficiently deal with face to face and online/phone enquiries from residents.
- Promote a calm, friendly and cooperative atmosphere within the site and with the residents.
Requirements:
- You will need to have a strong customer service ethic.
- You will need to be organised, meticulous, tenacious.
- Previous demonstrable line management experience is essential.
- Ability to work to and achieve tight deadlines with excellent organisational skills.
- Demonstrable understanding of H&S requirements on site.
- You need to have experience in either the BTR or PBSA Sector.
Please call me on 074 7821 7743 or visit me on LinkedIn (Johan Nya Keutcha) and send me a message there. We understand that your CV might not be up to date. No problem, just send me what you have.
We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.