Job Description
Who are we?
Make sure to apply with all the requested information, as laid out in the job overview below.
Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you'll be doing
The Retail Strategy Manager heads up strategy across the Retail business. During the Price Review process, this role will be the lead for the Retail submission working with a matrix team from across the organisation to deliver a high-quality plan. Outside of Price Reviews, the role will lead to maturing our long-term vision and strategies across the multiple parts of Retail (e.g., Customer Services, Developer Services). The role will also be responsible for our current Partnerships and our approach to growing our
Partnerships ecosystem to increase non-regulated income.
What you should bring to the role
Content/Technical
- Previous experience creating and embedding strategy
- Previous project/programme management experience
- Good with data - able to analyse, translate and govern
- Excellent planning and problem-solving skills
- Strong interpersonal and can engage colleagues to deliver to tight deadlines
- A good knowledge of the water or similarly regulated industries
- Experience with a price review or similar process
- Comfortable with direct internal and external senior engagement
- Clear and effective communicator and able to influence
- Demonstrates strong decisions making skills and ability to work under pressure under tight deadlines
- Demonstrates emotional intelligence to help people to think differently about their approach
- Experience leading a team and managing workloads
We're proud of the positive ways of working we've adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we're moving to a hybrid approach with various options across working from home, office and our sites.
Our competitive salary and package include a bonus, car allowance, private healthcare, an excellent contributory pension and 26 days of holiday per year increasing to 30 with the length of service.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.
We're also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water
We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you'll be required to participate in a rota to provide Customer Incident Support, as requested by the Company from time to time. This may be by supporting our customers on the frontline as an Ambassador or being part of the team managing the incident as a Control Tower Lead. This is incredibly rewarding, and you'll be given full training - it's also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can't consider any further applications, so please submit your application as soon as possible to avoid disappointment.
Interviews will take place in January 2023