Job Description
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
So, what is this role all about?
The Account Manager will be accountable for delivering world-class account management and business direction to NICE existing customers. Specifically, this position is responsible for building long-term relationships with existing customers by understanding their business goals, proposing enhancements to products and/or services, and leveraging appropriate company resources to address how clients can achieve better business outcomes by leveraging NICE technology products.
How will you make an impact?
The Account Manager is responsible for upselling & cross-selling to the existing client base. The Account Manager’s involvement with the clients will be to encompass the lifecycle of the relationship.
The Account Manager will be the business leader in an account and work in concert with our Technical Support team (primarily through Technical Account Managers & Customer Success Managers. Together, these teams are responsible to ensure both customer longevity and systematic growth.
Responsibilities:
- Ensure revenue growth of assigned accounts.
- Achieve bookings quota through add-on sales to current customers.
- This position will require travel of up to 30% of the time between customer meetings, quarterly business reviews, industry events, and sales kick-off.
- Identify upsell and cross-sell opportunities within the customer base.
- Become intimately familiar with the assigned account base and become the trusted advisor to the customer for better business outcomes.
- Consult with the client regarding their contact centre business, identifying areas in which they can use their existing NICE products more effectively in coordination with best practices in the contact centre industry.
- Maintain a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy NICE should develop to counter.
- Maintain a working knowledge of all other NICE products/services, competitive product lines, differentiators and industry trends through self-education and NICE resources.
- Develop and present customised presentations to assigned clients that both quantify and qualify product/service usage, realised benefits, achievements, opportunities, and next steps.
- Work directly with NICE product management to deliver feedback from clients to best facilitate ideas and drive innovation for future product enhancement and development.
Have you got what it takes?
- 3+ years applicable experience in the account management function in contact centre.
- Working technical knowledge of contact centre.
- Demonstrated experience in a fast-paced environment and meeting customer time constraints.
- Demonstrated experience working independently.
- Competency negotiating and upselling products and services offerings.
- Demonstrated sales proficiency, primarily to an installed base of customers.
What’s in it for you?
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 4251
Job type: Individual contributor.
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About NICE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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