Job Description
School Based IT Technician
Salary: £30,000
Benefits: 25 days holiday plus Stats, Pension, Health/Medical Insurance, Dental
Location: Field based Doncaster/Leeds
The role of Field Service Technician is a fast paced and exciting role. Imbedded with our school customers making scheduled site visits to schools and act as the IT Technician for those sites. You may have a number of different customers during a week. You may be required with short notice to change your schedule to meet the demands of the business and visit multiple locations when issues cannot be resolved remotely. You will be exposed to many different school IT environments so an ability to troubleshoot and use your own initiative are a key part of this rewarding role.
This is an exciting opportunity for an ambitious individual with strong customer service skills and experience problem solving, to join our ambitious and friendly organisation. A strong foundation of IT server and infrastructure is required.
THE ROLE:
Provide effective and efficient communication across all levels of the business
Provide 1st line support to all users of technology
Following up with customers to ensure full resolution of issues
Set up, deploy and re-image desktops and hardware.
To ensure anti-virus updates and Microsoft Security updates are kept current on schools networks
To understand and advice schools on:
- Web filtering software and its set up
- E-mail filtering software and its set up
- Firewall set up and safe access to external 3rd party resources
To install software as directed and in accordance with licensing legislation
To perform installations of peripheral devices
To provide general maintenance, troubleshooting and technical housekeeping of networks and peripheral devices
Diagnosing system errors and other issues
Set up of printer hardware
Liaise with 2nd line on server issues to ascertain fixes
Maintain an up-to-date inventory and asset register of IT equipment
To maintain network user accounts, profiles, permissions and the addition and deletion of users
To provide support and assistance, to teaching staff when using IT equipment.
To carry out other duties that are in line with the purpose and grade of the job.
Maintain each school's network, including management of daily backups, anti-virus tools and software licences
Handle file, application and hardware maintenance plus related support tasks as required by the school's policies and as instructed by local staff.
Manage and maintain the school's LGfL 2.0 WAN connection, and act as a Nominated Contact for the school
Act as a liaison between the senior management team of the school and the company
Feedback to sales on cross and up sale opportunities within the customer base
THE CANDIDATE:
Strong background within the IT support industry
Troubleshooting experience
MS Office experience (with MS Access preferred)
Mobile technology (tablets & smartphones using Android & IOS)
Networking fundamentals (LAN, WAN, Switches, DHCP & DNS)
Ability to identify hardware/operating system problems and provide a simple report
Active Directory Management
Knowledge of filtering and safeguarding software deployed and its uses
Demonstrate a working knowledge of Windows based software
Experience supporting Microsoft Windows Server 2003, 2008 and 20012, Windows 7 and Windows 8 Professional, Apple & IOS operating systems
A demonstrable knowledge and experience of PC and Server technical support
MS Office experience (with MS Access preferred)
Networking and Communications Troubleshooting experience
Active Directory, Group Policy and Server builds and configurations management
A demonstrable knowledge and experience of PC and Server technical support
Microsoft Windows operating systems and their use in a local area network environment
Cisco and D-Link networking technology
An ability to work closely as part of a wider team and communicate effectively with senior professionals with good verbal and written communication skills - Ability to read and assimilate a wide range of information
Good organisational skills. An ability to manage time effectively and prioritise workloads appropriately
Full Drivers License
Advantageous Skills
Windows Server 2012-16 Administrative experience
SQL Server Maintenance - Triggers/Stored/Procedures
Experience with Cisco Meraki and WatchGuard products
VMware or Hyer-V and Veeam - Backup
THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.