Senior Community Manager Dfm Job In London

Job Description

The Role

This position can be based in any of the Personio offices (Munich, Berlin, Amsterdam, Dublin, London, Barcelona, Madrid) or remote in those countries.

Please ensure you read the below overview and requirements for this employment opportunity completely.
At Personio we are on the amazing journey of becoming the leading People Operating System in Europe! Join our international Customer Education team and take an active role in shaping our culture and the future of thousands of People teams and organizations across Europe. At Personio you will have a direct impact on our product, our users, our organization, and the future of HR in Europe.

As our (Senior) Community Manager, you will be responsible for driving programs within our Personio Online Communities (community.personio.de and .com). Through your work, you will help us to expand and strengthen the relationship with our customers, increasing customer satisfaction and product acceptance. Your work will have a positive influence on our customer lifetime value, deepening customer loyalty and reducing churn risk, while also positioning Personio as a leading player in the HR market. You’ll be joining a community team with various specializations, and this role specializes in content and programs that build our communities of practice for HR professionals.
Your Responsibilities Will Include:

• HR expertise and thought leadership programs: You cultivate a community of HR professionals, building domain knowledge and experience to drive community-focused content and programs around HR challenges, opportunities and best practices. Our online community members can rely on your expertise when it comes to HR topics in our communities.
  
  
• Content Development: You develop entertaining and educational content (e.g. best practices, success stories, feature presentations) for all online communities about current HR topics and Personio product adoption. You also drive User-Generated Content creation programs within the community, especially around HR best practices. In addition, you maintain the content, identify potential gaps, create new content pieces and prioritize content ideas properly. This content aims to attract users to our platforms, increase our reach, drive self-service activities, and increase the engagement of our customers within our communities.
  
  
• Community Engagement: You review, exchange and respond to questions and comments from our community members. You motivate the users of our online communities to become more involved in our online communities through your communication style and the information you’re providing.
  
  
• Project/Task Management: You're responsible for end-to-end projects—from kick-off to completion—of moderate to high complexity, as well as the creation and ongoing management of programs and processes. In each case, you play a crucial role in shaping the quality standards and outcomes and in aligning your programs to the broader company and department strategy. You actively manage your workload and make independent decisions on how to prioritize your work, presenting the trade-offs and rationale. You develop the right metrics to understand the impact and success of the projects and make data-based decisions.
  
  
• Stakeholder Management & Communication: You collaborate closely with your relevant stakeholders to ensure that you get the needed support and buy in to drive your projects/programs in the sense of the company and with the maximum effectiveness. You’re an efficient and excellent communicator who knows how to communicate complex contexts internal or external in the right level of detail and storytelling.
  
  
• Cross-team Support: You support your team members and other teams at Personio if your support is needed and you have capacities to do so.

• HR background: 3–5 years of professional experience in the field of human resources management (recruiting, talent development, people operations, employer branding, etc.). With your HR background, you're aware of the latest trends and challenges in the HR world.
• Project management: you have project management skills which enable you to think structured, to have a good time management and to work efficiently and organized.
• Content experience: ideally, you have some experience in content writing and community management. Content strategy or content marketing experience is a plus.
• Bachelor's degree in the field of human resources, business management, media management, communications or a comparable education.
• You want to work with customers, and you like to support them to get the best out of our software and their daily work in HR.
• You’re a pleasant and efficient communicator—capable of managing difficult conversations and escalations with confidence.
• You have a good technical understanding of digital tools, and you are able to manage technically advanced issues independently.
• You have an excellent command of English; in addition, German skills are preferred.

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

• Competitive compensation package that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
• Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
• Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
• Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
• Access multiple fitness studios and sports facilities across the UK for €30 per month with a subsidized Gympass membership