White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.
It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.
Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.
Position Summary
This is a technical role working within the Applications Mangement team providing overall support to the Enterprise Business Applications. Maintaining existing applications to ensure they are within Support Agreements. As well as leading technical projects on new Applications or Major Application upgrades. This could include new technologies and requires keeping on top of all technology advancements on all supported systems. The role includes building and maintaining good working relationships with all local and regional IT teams. There will also be some cross training on other systems maintained by the Applications Management team.
Each Senior Engineer will be expected to take the lead in one or more of the day-to-day running of the Enterprise Systems listed within the teams responsibilities.
Duties and Accountabilities
Qualifications
3+ years experience third line tech support or engineering role.
Experience with the preparation, testing, and deployment of applications in a distributed Citrix environment including MS Office Suite, Adobe, and other client applications.
Experience configuring applications in a Microsoft Network –familiar with Active Directory domain services, structures/objects, security/trusts.
Experience with troubleshooting client and server-side application issues in a MS environment.
Experience with MS Windows Server and Workstation (Installations, Patching, Admin tasks).
Experience with Citrix Administration.
Knowledge of standard Law Firm applications is beneficial.
Knowledge of Apple systems would be beneficial.
Functional knowledge of supported business applications.
Configure software to meet the business needs of the Firm following direction from the Senior Engineers.
Provide assistance to the Desktop Support Specialists and other Technology contacts in various White & Case offices with respect to Application Support activities.
Mentor other support areas including but not limited to:Service Desk, NOC, Local Support.
College degree or relative work experience.
Team player who is ambitious and motivated.
Excellent interpersonal skills and patience working with others.
Must be able to multitask and work in a fast-paced environment.
Must have excellent customer service skills.
Good verbal and written communication skills.
Successful track record of working in IT Support background.
A professional service background would be preferred and ideally some experience of working in a Partnership.
Motivated, self-starter with the ability to work alone or as part of a team without constant supervision.
A flexible and adaptable team player.
Good problem management skills – able to see a problem through to a solution.
Capacity to learn, to assimilate information quickly and to acquire new skills.
Ability to analyze technical challenges and approaches solutions in a systematic fashion.
Experience in the implementation and support of Enterprise technology solutions.
Willing to travel domestically and overseas.
Detail oriented person with the willingness to learn.
Ability to configure third party software and utilize application interfaces.
Must be able to multitask and work in a fast-paced environment.
Location & Reporting
This is a hybrid in-office/remoterole based in Tampa, with potential for international travel.
The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
1 The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
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