Job Description
Role: Senior Internal Communications Manager
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Location: Manchester Preferred (flexibility for the right candidate)
Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.
We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.
We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.
Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business…
https://www.nccgroup.com
The Opportunity
We're on the search for a highly experienced internal communications professional to act as deputy to the Group Internal Communications Lead and provide support as needed on change projects and Insider List activity when additional resource is needed. This person will handle flexible design and delivery of effective and creative communications activities across the Group, with specific focus on supporting the CPO, COO and CFO functions. Building senior level relationships is key to this role and the post holder will have strong interpersonal skills and emotional intelligence to work effectively with a range of stakeholders to deliver impactful communications within their divisions and across the Group. Ultimately, the outcome will be a consistent, regular communication flow across the Group that aligns colleagues with the Group strategy, creates trust, and encourages openness and transparency.
Key Accountabilities
- Act as deputy to Group Internal Communications Lead and take the lead or support as needed on confidential change projects and insider list activity.
- Provide flexible team support to the Group Internal Communications Manager to ensure service continuity during periods of peak demand or absence.
- Design effective internal communications and engagement activity in support of the Group strategy, organizational design and business needs – working hand in hand with senior functional leads and other relevant stakeholders.
- Working closely with divisional Senior Leadership Teams, establish and build relationships with key stakeholders at all levels – including ExCom, ELT, people managers and colleagues.
- Focus on briefing and equipping each department’s leaders with the advice, knowledge and correct information to support them in raising the profile of their teams across the Group and the delivery of cascaded Group messaging within their teams.
- Identify awareness gaps within the divisions you’re responsible for and resolve through effectively planned and delivered internal communications activity (inform, instruct, persuade and engage) linked to the Group calendar, business area priorities and People Team engagement focused activity.
- Identify awareness gaps of the divisions within the wider business and resolve at a Group or Cyber level with appropriate and effective internal communications activity (inform, instruct, persuade, engage).
- Use audience insights and an evidence-based approach to ensure all communications activity (across any channel) is always aligned to the strategy, relevant to the target audience, in line with brand tone of voice/employer brand and clear.
Skills
- An ability to operate at an operational management level with flexibility to adapt between strategic and hands-on approaches as needed.
- Willing to be hands-on in developing and delivering effective communication plans and approaches, analysing stakeholder groups, creating content, measuring impact.
- Highly effective interpersonal communication skills
- Handles or escalates challenges appropriately and influences a variety of stakeholders effectively
- Exceptional copywriting skills coupled (with a general understanding of behavioural and organisational psychology beneficial) to create strong and professional communications to targeted groups of internal audiences at all levels.
- Strong hands-on technical capability to deliver effective communications activity using appropriate tools across multiple channels – email platforms, creative skills using graphics, video and photography, SharePoint, PowerPoint, Town Halls etc.
Behaviors
- Confident and approachable
- Kind, creative and inclusive – able to work well as part of a team and with diverse stakeholder groups
- Self-motivated and driven
- Commitment to driving continuous communications improvement – in writing, in presentation delivery, and in-person
About NCC Group
The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.
We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.
Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.
We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.
About your application
We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement