Job Description
Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
Points (A Plusgrade Company) is the global leader in powering loyalty commerce, Points has been changing the way loyalty program members get and use their points and miles for more than two decades. In 2022, Points was acquired by Plusgrade, the leading provider of ancillary revenue solutions for the global travel industry, bringing two of the largest sources of ancillary revenue under one roof to create even greater impact for travel businesses worldwide.
ABOUT THE ROLE:
Points (A Plusgrade Company) is looking for a Senior Manager, Sales Support to join our global team for a permanent position.
WHAT YOU WILL BE DOING:
This role reports to the Director of Business Development. Here’s how you’ll make an impact:
Act as the conduit between Business Development and the following teams for pre-sales, contract negotiation, and Partner onboarding stages:
• Data Science and Analytics
Assist in key functions to support Business Development throughout the deal cycle from proposal preparation to Partner go-live:
• Act as a hub for cross-functional teams and facilitate collaboration towards achieving common goals and outcomes
• Troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes
• Creation of presentations, demos, case studies and where appropriate - participate in sales opportunities
• Provide regular communications to internal and external stakeholders; both written and verbal.
Help to define, drive, and deliver strategic programs in partnership with sales leadership team and functional teams:
• Frame and break down complex problems into key components, derive insights, and provide actionable recommendations to drive increased time to market
• Identify inefficiencies, implement change management solutions, and track progress through planning, process, and tool improvements
• Apply strong interpersonal skills to create partnerships and productive working relationships across the organization
Manage the global sales pipeline (Salesforce SalesCloud):
• Reporting and operationalizing key performance metrics, developing reporting tools and dashboards to help drive insights and actions
• Opportunity analysis around regional challenges and industry specific requirements
YOU ARE SOMEONE WITH:
• 5+ years of professional experience, ideally in consulting, sales strategy, or business operations roles
• Self-starter and high degree of motivation to go above and beyond the task at hand
• Strong communicator, able to quickly think on your feet, and deal directly with senior sales leaders
• High-degree of comfort working in a highly complex global company
• Strong analytical skills: taking data, information, and insights to advise approach
• Proven participation in process improvement initiatives and/or project management experience
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Experience working with technologies including Salesforce, GSuite, Slack, FIGMA, Monday.com , etc
• Must be able to come into a listed hub office twice (minimum) a week
WHAT YOU’LL LOVE ABOUT US:
RRSP/401(k) Matching
Team Events and Monthly Lunches
Work From Anywhere Program
OUR PROCESS:
Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:
• Take-home Assessment or remote coding exercise (if applicable)
All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.
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