Job Description
Who We Are
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
The role of the Network Operations Engineer is to support expanding network projects requirement at southern based airport. This will include design & deployment / implementation, also any post testing / remediation. Will be predominantly remote working & with some onsite requirement during project timelines. There will also be a requirement to support & backfill the technical manager for the overall resource planning & progress of project activity.
The tasks will include (but not limited to):
- Recognized expert within the organization with a deep knowledge and expertise of the discipline
- Leads large projects/initiatives
- New service design & client setup
- Solves unique and complex problems that have a broad impact on the customer environment
- Risk ownership and Escalation
- Senior management reporting, including root-cause analysis and proactive remediation
- Seen as a technical expert in his/her area, involved with solution design
- Manages communication with customer on complex issues and recommends process, product or service improvements. Able to communicate at all levels of the business up to CIO
- Adhering to strict policies and processes around security and data protection
- Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams
- Configuring and deploying network equipment
- Creation of network design documents
- Driving HPE value-add service enhancements through innovation and process improvement
- Troubleshooting hardware and firmware issues on all networking infrastructure
Required Skills and Attributes
- Aruba / HPE Network accreditation minimum Professional , ideally Expert
- Proven extensive networking background, minimum 5 years experience
- Exceptional customer service skills including the ability to simplify technical detail
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
- Confident, collaborative working style and able to interface with people of all levels
- Proactive approach to work activities & support of colleagues
- Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership
- Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms
- Must have knowledge of Palo Alto & Fortinet Firewalls
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