Job Description
About Our Client
The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.
Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices.
This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes.
Job Description
Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation!
GPA has moved from "start up to scale up" stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems such as Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS and will be implementing other systems like JIRA, Confluence, Ardoq and Microsoft 365. The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation.
We are seeking an experienced and strategic-thinking Senior Product Manager with a focus on Planon IWMS (Integrated Workplace Management System) and ServiceNow CSM (Customer Service Management) platforms development and management. As a key member of our team, you will lead the product lifecycle for our IWMS and CSM platform, ensuring the successful development, delivery, and testing of innovative solutions that enhance workplace efficiency and user experience.
The candidate will
- Develop and communicate a clear product strategy for the IWMS and CSM platforms aligning with overall workplace management objectives.
- Manage the entire product life-cycle, from ideation and concept through development, launch, and ongoing optimisation.
- Create and maintain a detailed IWMS / CSM platform roadmaps, outlining key milestones and deliverables to enhance workplace efficiency.
- Lead the end-to-end product development lifecycle for IWMS and CSM platforms, focusing on systems architecture and design tailored for workplace management covering property, asset, space, facilities and project management.
- Implement comprehensive testing strategies for the IWMS and CSM platform, ensuring the quality and reliability of all features and functionalities.
- Collaborate with the QA teams to conduct rigorous testing, including functional testing, integration testing, and user acceptance testing.
- Collaborate with cross-functional teams to define IWMS and CSM platform requirements, ensuring alignment with business goals and the unique needs of integrated workplace management.
- Conduct specialised user research within the context of integrated workplace management to understand user behaviour, needs, and preference to ensure user and product centric development.
- Collaborate with design teams to translate IWMS and CSM user insights into user experience strategies and features, ensuring a seamless and efficient workplace environment.
- Work closely with cross-functional teams to ensure seamless collaboration throughout the IWMS and CSM platform development and testing process.
The Successful Applicant
We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued.
- Proven experience as a Product Manager, with a focus on IWMS and CSM platform development, workplace management. Qualifications such as Certified Scrum Product Owner (CSPO) or IIBA Certified Product Ownership Analysis (CPOA).
- Experience championing user-centric and product centric design principles, conducting user research, and translating insights into product features that enhance the user experience.
- Strong background in user research, user experience, software configuration, and testing within the context of IWMS and CSM systems.
- Experience in creating and managing product roadmaps, prioritising features, and communicating product plans to internal stakeholders.
- Strong strategic thinking and the ability to align product initiatives with overall business goals, market
- trends, and customer needs.
- Demonstrated success in collaborating with cross-functional teams including data, integration, development, and project delivery, to achieve product objectives.
Candidates will be assessed against these behaviours during selection
- Working Together
- Seeing the Bigger Picture
- Changing & Improving
- Communicating & Influencing
Candidates will be assessed against these technical skills during selection
- Customer perspective
- Commercial acumen
- Property market knowledge
- Innovation
What's on Offer
Alongside your salary of £51,700, GPA contributes £13,959 towards you being a member of the CS DBP Pension scheme.
Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation!
Find out what benefits a Civil Service Pension provides here:
https://www.civilservicepensionscheme.org.uk/joining-the-pension-scheme/benefits-of-the-pension-scheme/
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Generous annual leave
This vacancy is using Civil Service Success Profiles:
https://www.gov.uk/government/publications/success-profiles
These will assess your Behaviours, Strengths, Experience and Technical skills.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve.
The Civil Service Code (https://civilservicecommission.independent.gov.uk/code/) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's
recruitment principles (https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/)
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.
Read more about prison leaver recruitment (https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/)
Sift
The closing date is 22.3.24, the sift is due to take place by 28.3.24 but is subject to change.
As part of the application process, you will be asked to produce an UP TO 1,000 -word statement.
The personal statement should highlight relevant skills and experience with leading on development and implementation covering user experience, system design, product management, software configuration and software development management of major IWMS systems like Planon and workflow management systems like ServiceNow.
You can follow the guidance here:
https://www.civil-service-careers.gov.uk/how-to-write-your-ps/
Applicants successful at sift will be invited to interviews, due to take place week commencing 2.4.24 and will be a virtual interview.
This is subject to change dependent upon where most successful candidates are based.