Job Description
As in-house recruiters for the large manufacturing organisation, DENSO Marston based in West Yorkshire, we have a fantastic opportunity for an experienced, customer focused, technically savvy, IT Analyst. The ideal candidate will be professional, quick learning, enthusiastic, self-motivated and be keen to join a small but dynamic team. The right person will also have the ability to deal with users at all levels in a manufacturing business and work well under pressure. The successful applicant will be technically minded, have strong experience configuring and supporting Windows based environments and networks and is a team player. You must have excellent communication skills and you'll ideally be an all-rounder who is comfortable doing 1st and some 2nd line support.
Working hours:
Mon - Thurs 8:30 - 5:00
Fri 8:30 - 1:30
Flexi-time of 30 minutes at either side of the core hours is available Mon Thurs.
Excellent pension scheme, private health cover and generous company benefits, plus free on-site parking.
Key responsibilities
Consult and communicate effectively, both written and verbal
Support a wide range of IT users and systems
Log all service desk tickets on the ITSM system
Manage Service Request tasks (e.g. new starter requests)
Provision of all IT equipment i.e., laptops, desktop, printers and peripherals
An understanding of client confidentiality issues and the use of discretion
Able to excel in a fast changing, priority shifting environment
Preferred Experience/Skills
Experience in supporting MS OS and application software
Proven troubleshooting skills
Experience administrating Active Directory
Excellent knowledge of Microsoft Windows 7 & XP & 10, MS Office 365
Working knowledge of Windows Server Operating Systems
Good understanding of networking. Inc. TCP/IP DHCP, DNS, etc.
Mobile Device Management (Apple iPhone devices)
Backup software (preferably Symantec NetBackup).
Excellent customer service skills
Preferred qualifications
Minimum GCSE level C or above in English, Maths, Science and Information Technology
ITIL Qualification is desirable
AS/400 exposure
Lotus Notes/Domino Server exposure
Citrix XenApp awareness