Job Description
Technical Account Manager
Salary: Up to £50,000 per annum + bonus + benefits
Location: Bridgend (2 days in office)
CPS Group is excited to partner with a leading security solutions provider, specialising in the media sector. Renowned globally for safeguarding the most precious assets and content of household names, our client is seeking a dynamic Technical Account Manager to join their rapidly expanding team.
If the following job requirements and experience match your skills, please ensure you apply promptly.
In this role, you will oversee day-to-day client relations and collaborate closely with internal teams across all business programs. As a pivotal member of our central team, you'll work hand in hand with clients to enhance their digital systems through data-driven strategies. You'll also liaise with the internal Development teams to strategise, execute, and expand the client project portfolio.
Key Responsibilities/Required Experience:
- Cultivate relationships and expertise, bolstering market recognition through forums, publications, industry events, and client workshops.
- Lead client engagement, overseeing project progress, managing issues, and handling escalations.
- Understanding of Cloud Architecture, Databases, Back and Front-End Programming (Jira)
- Manage the CRM system (HubSpot), ensuring accurate recording and regular updates of all correspondence and opportunities.
Contact – Zach Bennett