Job Description
Technical Delivery Manager is required by market leading provider of real-time data solutions. The corporation is a global SaaS based solutions provider and has cornered the market with its cutting data monitoring and distribution platform. The team is growing due success of their high-performance SaaS solution offering cutting edge cloud-based solution to clients. The Software Support Manager will able to influence procedures, take responsibility for a growing team and implement news ideas as you see fit.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Technical Delivery Manager Role Overview:
As the Technical Delivery Manager the position will work closely with department heads across the business including Consultancy, Development and QA taking responsibility for managing a team supporting a high performance based product work closely with clients via email, telephone and providing on-site support so previous experience working within a customer focused environment is essential.
- Manage an IT operation support team.
- Undertake team training, reviews and setting targets.
- Improve, develop and enhance careers of team.
- Oversight of all ongoing support and implementation projects
- Manage and take responsibility for growth of the team
- Manages relationships with senior client stakeholders
- Handle high level queries regarding client data accuracies and ensures any mistakes are corrected
- Oversight of all client OnBoarding
The Technical Delivery Manager Skills Required:
- A degree in a STEM related subject
- A background supporting SaaS, PaaS or IaaS environments is essential.
- At least 2 years’ experience within an IT Management position
- Experience managing either application support or software-based teams
- Previous hands-on experience working within an application or software-based support opportunity
- Windows Server and Virtualisation environment experience
- Solid SQL Server
- ITIL experience
- Exceptional written and communications skills