Job Description
Technical Network Analyst
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Stoke (2-3 days a week in the office)
35-45k
To ensure the continuity of services by providing the support, guidance and technical expertise necessary to resolve 2nd & 3rd line tickets and the deployment of robust, flexible technical solutions in accordance with solution designs.
Technical Analyst – Endpoint
To act as the “product owner” for the Office 365, other Desktop Applications & Windows deployments. Liaise with relevant 3rd parties and develop \ enhance tools, solutions and processes in line with best practise
Technical Analyst – Infrastructure
To act as the “product owner” for the Cloud Technology environments, liaise with relevant 3rd parties and develop \ enhance tools, solutions, and processes in line with best practise
Technical Analyst – Network
To act as the “product owner” For On premise and Cloud network environments, liaise with relevant 3rd parties and develop \ enhance tools, solutions, and processes in line with best practice
General
- To respond to all incidents in a timely fashion operating within service level agreements, ensuring adherence to all Service Management processes
- To ensure that all end user incidents are clearly logged in the incident reporting tool, capturing resolution details as appropriate
- To search documentation and previous requests for assistance on related incidents, looking for trends \ patterns to establish possible solutions
- To maintain confidentiality regarding the information being processed, stored or accessed, in line with security policies
- To aid the systems and test analysis process teams by undertaking testing activities as required on an occasional basis
- To test innovative solutions and modifications utilising appropriate hardware and software environments, as required, ensuring that all testing is undertaken in line with agreed company processes and standards
- To ensure compliance with the company change management processes as required
- To recommend process or working practice changes to the management team to help remove redundant or over-engineered processes
- To maintain up to date knowledge base articles, and maintain application documentation (e.g. user guides) as required
Specific to this role - Technical Analyst – Networking
- Demonstrable experience of on prem and Azure network management and support.
- Extensive knowledge of DHCP and DNS.
- Design, implement and maintain the company's network infrastructure both On-Prem and Cloud
- Excellent knowledge of development, design and operation of cloud network services
- Monitor the network using monitoring tool and take proactive measures to prevent network outages and performance issues
- Manage Wi-Fi in a large office environment and ensure that wireless network performance meets business requirements
- Expert know-how in the area of Azure Networking
- Excellent understanding of end-to-end network connectivity
- Demonstrable experience with network security principles.
- Assist with advanced user, and systems administration tasks including Active Directory, Office 365, and Remote Desktop Services.
- To manage and apply software and security updates to server OS and applications.
- To help organise IT implementation and roll-out projects across the business
- Act as a point of escalation for more complex tickets to assist in seeing these through to their resolution
- To act as a mentor to onboarding new staff, training them on, infrastructure, IT processes and certificate management.