Job Description
Job Description
Technical Product Manager - Employee Experience
Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 140,000 Diverse Associates to act daily towards creating the world we want tomorrow.
Role Profile
In this new role, we are looking for an Employee Experience Product Manager. You will own the day-to-day activities related to the Employee Digital Experience (process and tech) to ensure the functionality is providing business value and working as expected. You will manage the product roadmap for all supported solutions. You will create a solution design to integrate the business process with the technology platform team.
Required Experience and Knowledge:
Technical Expertise: While you don’t need to be a coder, having a solid understanding of the technical aspects of product development is crucial.
As a product manager, you’ll need to grasp business concepts and align product strategies with organizational goals. Understanding market dynamics, revenue models, and competitive landscapes is essential.
Managing a small team of Product Manager
Critical Thinking.
Research Skills.
Problem-Solving
Prioritization: Juggling multiple tasks and priorities is part of the job. Effective prioritization ensures you focus on what matters most.
Strategic Thinking
Communication Skills: Clear communication is essential. You’ll collaborate with cross-functional teams, stakeholders, and users. Whether it’s written or verbal, effective communication is key.
Agile Project Management
What will be your key responsibilities?
- Support and help communicate the overall product vision, define scope, prioritize, and manage backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, and upgrading technologies.
- Manage the Experience backlog to ensure prioritization satisfies the needs of the end user.
- Clearly communicate with internal and external customers to set the timing and functional expectations of product improvements and technical roadmaps.
- Represent an independent voice with IT and business colleagues.
- Understanding of technology and how it can be used to improve processes and services.
- Ability to explain and present technical information to non-experts and advise/guide users in the use of systems.
- Partner with stakeholders and project team to validate requirements; work with business stakeholders to review and resolve issues.
- Own portal sites for methodologies and be responsible for ensuring the content stays current.
- Partner with MGS Service Lines to drive a better experience.
- Work cross-functionality with a diverse set GBS teams including Technology, HR, Commercial and Finance o deliver on shared goals across to drive Segment Value
- Identify blockers and solve through creative problem solving, effectively escalating across all levels in the company when required.
- Design customer engagement processes that address the various customer segments including GBS Service lines
- Build effective mechanisms for providing internal feedback and external, voice of customer feedback to development teams.
- Develop daily, weekly, monthly and quarterly reporting to objectively track progress to goals and to provide customer insights.
What can you expect from Mars?
- Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.