Job Description
Our client is currently looking for anTrainee / IT Technicianto join their busy team!
This is a key position within our business reporting to the General Manager within the Operations Hub using ConnectWise Manage WMS (Work Management System) to manage and deliver work programs effectively. This role will suit someone who enjoys success in delivering the highest customer satisfaction by providing timely and well-coordinated service management.
Hours of Work: 9am 5pm
Contract Type: Full Time, Permanent
Trainee / IT Technician Duties:
Work closely with our Support Team and Operations Manager
Answering inbound customer calls and logging details in our WMS as required
General Administration of our WMS system including:
Managing the service boards ensuring all are at the correct status
Assisting in monitoring service requests against contractual SLAs
Managing workflow of service tickets to completion/closure
Adding and maintaining customer details within GDPR regulation
Providing customers with access to the online support portal
Adding and Maintaining sales agreements within our WMS
Record and present meeting minutes to internal colleagues and external customers
Produce basic business reports using WMS (Training will be provided)
Working closely with the Operations Manager and Head of Support to ensure KPIs are achieved
Assist with communication to Customers on behalf of Consultants.
Assist in internal enquiries regarding consultant time sheet entry for customer Invoicing
Providing updates on the Work Programme
Trainee / IT Technician Requirements:
Excellent Communication Skills at all levels of business
Proficiently IT Literate
Ability to co-ordinate multiple independent works simultaneously
Confident in using Microsoft Word, Excel, Outlook and Teams
Confident and self-motivated Team Player
About the Company:
Our client delivers innovative, flexible and affordable business management systems to small and mid-sized companies, across some specific target industries. Their SAP Business One Industry Editions are focused on Food & Beverage, Chemicals businesses and wholesale distribution operations. Their emphasis is firmly upon delivering exceptional business advantages, helping business owners and managers achieve their business goals through the effective integration of software, people and processes, across the entire organization. They are not simply a software seller, they pride themselves on being a solutions company with the skills and expertise to deploy and support modern software technologies, helping their customers overcome the business challenges they face.
If you are looking to start your career in IT, this is a great opportunity. Please apply now!